BSB20215 Certificate II in Customer Engagement – Learner Guides Only | Precision Group RTO Materials

$2,696.00

Get the learner guides only learning resource package for your BSB20215 Certificate II in Customer Engagement course! These RTO training resources will help you deliver quality training for this qualification.

BSB20215 Certificate II in Customer Engagement – Learner Guides Only

Your new Certificate II in Customer Engagement learning resources from Compliant Learning Resources have been designed so you can deliver critically needed, high-quality Customer Engagement training to your students. In this RTO training package, you will receive learner guide training resources for the Certificate II Customer Engagement qualification.

These BSB20215 learner guide resources have been designed for use in Australian Registered Training Organisations. Order these RTO training resources now and help your students gain valuable skills to find work and develop their career in the Customer Engagement industry!

Our vocational training resources follow Australian VET industry best practice and our assessment tools are mapped to all unit criteria, giving you peace of mind to deliver your course with quality RTO materials and learning resources. This BSB20215 learner guide package has been written in a unit by unit format. Help your learners gain the latest industry knowledge with this premium training resource!

Certificate II in Customer Engagement learner guides

Your Learner Guides package act as a textbook and provides you with the course information and learning content for your students to study in order to complete assessment tasks and gain their qualification. These learning resources match the Assessment Tools packages available in our shop, and you have the option to purchase the matching Assessment Tools separately in the future when you are ready. The complete learning resource package, including Learner Guide and Assessment Tool materials, is also available in a discounted package. You also have the option to develop your own assessment tools to match these learning materials or utilize a third party assessment resource of your choice.

This package includes RTO resources for 9 units of competency.

For more information about the Cert II in Customer Engagement qualification, check the training.gov.au page here – BSB20215 Certificate II in Customer Engagement.

BSB20215 Learning Resources Design

This qualification is written unit by unit so you can select from a range of elective units to design your ideal qualification packaging, or order extra elective units so you can offer a selection of specialized course outcomes to your students. In our experience, this flexibility is ideal for many qualifications because it allows you to tailor training outcomes to specific industry and business needs.

Simulated Online Workplace

These VET learning resources are supported by a simulated online workplace. This workplace is an online intranet site your students can use to access to get all the “workplace” resources they need (including policies & procedures, templates, case studies, simulated client files and more) to complete assessments. This allows you to deliver training to people between employment opportunities (increasing your potential student market) and makes the course significantly easier for students with a job to complete too.

The Simulated Online Workplace makes it considerably easier for your students to find all the workplace resources they need and ensures they don’t have problems accessing materials required for assessment (for example, students often can’t access and give your trainers workplace or client files because of privacy and confidentiality considerations).

You will get 1 simulated business access code per student, each code lasts for 12 months from the first login. If you require more access codes, simply request them and more will be provided. Access to the simulated workplace is included in your license fee and no ongoing fees apply.

Unlimited Student License

These RTO training materials are provided with an unlimited student license, so you can deliver and assess vocational training to as many students as you want with these learning resources. Your Certificate II Customer Engagement RTO materials will be delivered in “soft copy” digital format, so you can easily upload them to your Learning Management System, and distribute to your students digitally. You also have the option to print hard copy versions of the training resources for your students.

Developer, Licensing, and Support

This is learning resource was written and is maintained by Precision Group Pty Ltd, and sold under an agreement by Compliant Learning Resources. Licensing and support for these materials will be provided by Precision Group Pty Ltd.

Product Summary

You will receive Learner Guides

BSB20215 Certificate II in Customer Engagement – Learner Guides Only Training Materials License Terms

Resources developed by Precision Group Pty Ltd are provided for a “One-Off” License Fee with Unlimited Students – meaning you pay one upfront fee and there are no ongoing per-student or annual license fees.

Precision Group’s One-Off BSB20215 Resource License Fees include:

  • Unlimited student license (NO additional per-student fees)
  • No ongoing fees for use of the resources
  • Access to the virtual workplace resources (one login per student, works for 12 months after the first login)
  • No time limit on use of the resources
  • New releases, resource updates, and other materials will be available for additional fees
  • Assessment Tools can be uploaded to your LMS or printed, and are editable
  • Learner Guides can be uploaded to your LMS or printed, and are not editable
  • Resources are delivered in digital format (Word, Excel etc) for easy customisation and distribution

BSB20215 Certificate II in Customer Engagement Learner Assessment Sample

 

 

BSB20215 Certificate II in Customer Engagement Learning Resources Package Includes 9 Units of Competency!

As part of this Certificate II in Customer Engagement Learning and Assessment Resource package, you will receive learner guides for a full 9 units of competency. You can choose from the available electives to design a package to deliver learning outcomes useful in a wide range of Customer Engagement settings.

BSB20215 Core Units:

  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace

BSB20215 Elective Units:

  • BSBCUE301 Use multiple information systems
  • BSBCUE309 Develop product and service knowledge for customer engagement
  • BSBCMM301 Process customer complaints
  • BSBCUS201 Deliver a service to customers
  • BSBITU101 Operate a personal computer
  • BSBITU203 Communicate electronically
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR201 Manage personal stress in the workplace
  • BSBWOR203 Work effectively with others