BSB30215 Certificate III in Customer Engagement Learning and Assessment Tools Bundle | Precision Group RTO Materials

$7,188.00

Get the latest Australian BSB30215 Certificate III in Customer Engagement RTO training resources and assessment tools from one of Australia’s leading RTO resource developers! Our BSB30215 Certificate III in Customer Engagement training resources bundle comes complete with:

  • Learner Resources the learner guides containing learning content for your students to study (takes the place of a textbook)
  • Trainer Manuals the learner resources with answers to formative assessment tasks for the trainer
  • Student Assessment Workbooks the summative assessment materials for your students to complete
  • Assessor Assessment Workbooks with benchmark answers for the student assessment tasks
  • PowerPoint Presentations with key learning points to support classroom or webinar delivery of the course materials
  • Access to Simulated Workplace “Bounce Fitness” which hosts a huge number of policies, procedures, forms, templates and more to support learning and assessment

Enquire now for more information, samples and pricing for this sought-after BSB30215 RTO resource package! These training materials can also be split into separate BSB30215 Learner Guide Only and BSB30215 Assessment Tool Only packages. We offer a range of elective units for this qualification so you can customise your BSB30215 RTO training materials package to suit your RTO’s needs.

BSB30215 Certificate III in Customer Engagement RTO Training Resources and Assessment Tools

Get a complete BSB30215 Certificate III in Customer Engagement RTO training resources package so your RTO can deliver and assess this flagship vocational education and training (VET) qualification!

These BSB30215 Certificate III in Customer Engagement RTO materials and training resources have been designed so you can deliver quality training outcomes to your students, and produce graduates equipped to work in Business in a variety of professional roles.

We also supply you with crucial mapping documents! All assessments in the BSB30215 RTO materials are mapped directly against the relevant unit of competency and verified to ensure every competency requirement has been assessed using appropriate methods of evidence collection. You’ll receive a complete set of mapping documents to support your validation process and to help you at audit.

You will receive an unlimited student license, meaning you can deliver and assess training to as many students as you want using this BSB30215 RTO training resource.

For more information about the BSB30215 Certificate III in Customer Engagement qualification, including currency, vocational outcomes, elements, performance criteria, units requirements, course packaging and more, check the training.gov.au page here – BSB30215 Certificate III in Customer Engagement.

NB: We do NOT provide any training services. We develop RTO training materials and assessment tools for purchase and use by Australian Registered Training Organisations and other training providers.

Comprehensive BSB30215 Assessment Tools Package

Your BSB30215 package includes training and assessment materials for sufficient units to form a qualification package according to the packaging rules for this course. You can also add on extra units of competency to your package if you are planning to offer additional elective choices to your students, or need to customise the course outcomes to specific industry or student needs.

The BSB30215 RTO materials utilise a range of assessment methods such as short answers, case studies, scenarios, practical observations, multiple choice, projects, and more to form a robust portfolio of evidence of competency at the end of your students’ training.

Your RTO assessment materials package will be delivered in editable digital format, so you can easily contextualise tasks, upload to your Learning Management System or otherwise distribute to your students digitally, or print hard copies of the RTO materials for use in the classroom.

The assessments are written to a general business context and it is assumed you will complete additional contextualisation of the assessment materials to suit the qualification and your intended delivery method for this course.

Includes BSB30215 Learner Guides – No Expensive Third Party Textbooks Required!

This BSB30215 RTO training resources package includes a full set of learner resources or learner guides – packed full of information and educational content for your students. These will be the “textbook” or study resource for your students while they complete this qualification.

Your BSB30215 training resources from Precision Group include a full set of BSB30215 learner guides in unlocked PDF format on an unlimited student license – meaning no expensive ongoing textbook fees! 

Your Certificate III in Customer Engagement learner guides are ready to be printed or uploaded to your LMS. You may also modify the PDF learner guides – typically clients convert these from PDF to Word format to make editing the learning content easier.

You are free to print the BSB30215 learning resources yourself if you need them for classroom-based training; or we have printing services available for the BSB30215 learner resources so can deliver professionally printed and bound resources for additional fees.

The learner resources package also includes a trainer version of the document, called the “Trainer Manual”. This includes answers to the formative learning tasks in the learner resources so your trainers are able to complete those as learning activities in the classroom with your students.

Many BSB30215 training materials on the market only include Assessment Tools. This means you will be forced to purchase expensive printed learning resources or third-party textbooks on a per-student basis to deliver the course. This can add tens of thousands of dollars to your course delivery costs over the lifetime of the qualification.

Supported by BSB30215 PowerPoints

This training resource package includes a PowerPoint presentation for each unit of competency. These slides contain key learning outcomes for the units to support your classroom or webinar based delivery of the Certificate III in Customer Engagement RTO training resources. These are supplied in editable format so you are free to add content, modify the structure to suit your delivery, and otherwise contextualise the RTO materials for your RTO’s version of the BSB30215 course.

The BSB30215 PowerPoints are also available separately if you already have RTO training materials and are looking for additional educational content to support your training and assessment resources.

Unlimited Student License!

With an unlimited use license, it doesn’t matter how many students you train. Recoup your investments with just a handful of course fees and then reap the benefits of delivering a premium training and assessment resource.

Precision’s BSB30215 RTO resource is a self-contained, one-off license RTO materials package, meaning it comes with assessment tools AND learner guides. No additional textbooks or per-student fees required.

Virtual Workplace RTO Resources

This BSB30215 Certificate III in Customer Engagement training and assessment tools package is supported by the “Virtual Workplace” intranet site “Bounce Fitness” to help prepare your students for the workplace. This site provides your students with access to a huge range of common workplace materials they require for their studies. This may include forms, templates, policies, procedures, case studies and other common workplace documents that students need to access or complete as part of the BSB30215 course.

While this virtual workplace does not provide a fully simulated assessment pathway for most units in the Precision catalogue, it is a very useful resource to assist with your course delivery and you can utilise any of the hundreds of documents contained here to help develop your own fully simulated assessment processes.

Access to the simulated workplace, “Bounce Fitness”, is included in your upfront license fee for the BSB30215 RTO resources, with no ongoing fees for use as part of this BSB30215 course materials package!

Unit by Unit Format

The BSB30215 Certificate III in Customer Engagement package is modular, with each unit supplied as a standalone set of workbooks and learner resources. This allows you to easy change elective units in your BSB30215 RTO materials package, or reuse the RTO training resources in other qualifications or skillsets you deliver.

See the units section for more information on the electives available to design your BSB30215 course materials – we are able to add extra elective units into your package so you can deliver different versions of the BSB30215 course according to the needs of your students and industry.

Please contact us for a customised quote on your BSB30215 training resources including extra elective units!

Contact Us

Enquire now and get this premium BSB30215 Certificate III in Customer Engagement RTO training resources package for your RTO today!

Product Summary

You will receive Learner Resources, PowerPoint Presentations, Simulated Business Access, Trainer Manual, Learner Assessments and Assessor Assessments

BSB30215 Certificate III in Customer Engagement Training Materials License Terms

RTO Training Resources developed by Precision Group are provided for a “One-Off” License Fee with Unlimited Students – meaning you pay one upfront fee and there are no ongoing per-student or annual license fees.

Precision’s One-Off BSB30215 RTO Resource License Fee includes:

  • Unlimited student license (NO additional per-student fees)
  • No ongoing fees for use of the resources
  • Access to the virtual workplace site Bounce Fitness (unlimited access codes available – each code creates a single account valid for 12 months)
  • You can use the resources for up to 12 months after the qualification/release is superseded so you can train out your current students
  • New releases and other materials will be available for additional fees
  • Student Assessment Workbooks & Assessor Assessment Workbooks can be uploaded to your LMS or printed, and are provided in editable Word format
  • Learner Resources & Trainer Manuals can be uploaded to your LMS or printed, and are provided in unlocked PDF format
  • All RTO materials are delivered in digital file format (Word, Excel, PowerPoint etc) format for easy editing and distribution

Precision Group also offers the option of printed BSB30215 training resources. Please contact us for more information about how to get professionally printed RTO training materials for your BSB30215 course.

BSB30215 Rectification Assistance Guarantee

These RTO materials are written to the unit requirements and have gone through Precision’s internal review process. However, we do understand that each auditor interprets the standards a little differently, and you need to demonstrate compliance to your auditor.

If for some reason your auditor isn’t satisfied with the BSB30215 assessment tools and believes rectifications are required, simply contact us while the audit is ongoing as in many cases we are able to help you demonstrate to your auditor how the RTO training materials work and collect evidence of competency for each unit requirement.

If the auditor still isn’t satisfied, provide us with a copy of the official audit report as it relates to this RTO training resource as soon as possible. We’ll be happy to assist with rectifications of the BSB30215 assessment tools based on the auditor’s feedback within 21 business days of receiving your audit report.

BSB30215 Certificate III in Customer Engagement Learning Resources Package Includes 12 Units of Competency!

As part of this Certificate III in Customer Engagement Learning and Assessment Resource package, you will receive learner guides, assessor guides and assessor workbooks for a full 12 units of competency. You can choose from the available electives to design a package to deliver learning outcomes useful in a wide range of Customer Engagement settings.

BSB30215 Core Units:

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

BSB30215 Elective Units:

Group A

  • BSBCUE203 Conduct customer engagement
  • BSBCUE304 Provide sales solutions to customers
  • BSBCUE306 Process complex accounts
  • BSBCMM301 Process customer complaints
  • BSBITU203 Communicate electronically
  • BSBITU307 Develop keyboarding speed and accuracy
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development

Group B

  • BSBMGT401 Show leadership in the workplace
  • BSBMGT402 Implement operational plan
  • BSBMGT405 Provide personal leadership
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
  • BSBWOR201 Manage personal stress in the workplace
  • FNSSAM301 Identify opportunities for cross-selling products and services

BSB30215 Certificate III in Customer Engagement Learner Resource Sample

BSB30215 Certificate III in Customer Engagement Trainer Manual Sample

BSB30215 Certificate III in Customer Engagement Learner Assessment Sample

BSB30215 Certificate III in Customer Engagement Assessor Assessment Sample

 

BSB30215 Certificate III in Customer Engagement Training Resource Publisher

This RTO training materials package was created by the development team at Precision Group (Australia). They provide ongoing support for this product in the form of quality and compliance updates as changes are made to the BSB30215 training package or they receive feedback from students, trainers and auditors.

Simply let us know if you’re experiencing any issues with the BSB30215 RTO materials and we’ll be happy to be of assistance where possible.