BSB40315 Certificate IV in Customer Engagement – Assessment Tools Only | Precision Group RTO Materials

$4,672.00

Get the assessment tools only learning resource package for your BSB40315 Certificate IV in Customer Engagement course! These RTO training resources will help you deliver quality training for this qualification.

BSB40315 Certificate IV in Customer Engagement – Assessment Tools Only

Your new Certificate IV in Customer Engagement learning resources from Compliant Learning Resources have been designed so you can deliver critically needed, high-quality Customer Engagement training to your students. In this RTO training package, you will receive assessment tool training resources for the Certificate IV Customer Engagement qualification.

These BSB40315 assessment tool resources have been designed for use in Australian Registered Training Organisations. Order these RTO training resources now and help your students gain valuable skills to find work and develop their career in the Customer Engagement industry!

Our vocational training resources follow Australian VET industry best practice and our assessment tools are mapped to all unit criteria, giving you peace of mind to deliver your course with quality RTO materials and learning resources. This BSB40315 assessment tool package has been written in a unit by unit format. Help your learners gain the latest industry knowledge with this premium training resource!

Certificate IV in Customer Engagement assessment tools

Your Assessment Tools package provides you with the RTO materials you need to assess competency for this qualification. You can purchase the matching Learner Guide content for this qualification from our shop in future when you are ready. The complete learning resource package including Learner Guide and Assessment Tool materials is also available in a discounted package. You also have the option to develop your own learning content to match or utilize a third party textbook or another learner resource of your choice. You will receive an unlimited student license with these assessment tools, meaning you can deliver and assess training to as many students as you want using this training resource. We also provide you with crucial mapping information! All assessments are mapped against the relevant unit of competency and verified to ensure every competency requirement has been assessed using appropriate methods of evidence collection.

Your assessment materials will be delivered in an editable format, so you can modify the Assessment Workbooks and Assessor Guides for compliance, and contextualise questions and assessments for your student cohort. This package includes RTO resources for 13 units of competency.

For more information about the Cert IV in Customer Engagement qualification, check the training.gov.au page here – BSB40315 Certificate IV in Customer Engagement.

BSB40315 Learning Resources Design

This qualification is written unit by unit so you can select from a range of elective units to design your ideal qualification packaging, or order extra elective units so you can offer a selection of specialized course outcomes to your students. In our experience, this flexibility is ideal for many qualifications because it allows you to tailor training outcomes to specific industry and business needs.

Simulated Online Workplace

These VET learning resources are supported by a simulated online workplace. This workplace is an online intranet site your students can use to access to get all the “workplace” resources they need (including policies & procedures, templates, case studies, simulated client files and more) to complete assessments. This allows you to deliver training to people between employment opportunities (increasing your potential student market) and makes the course significantly easier for students with a job to complete too.

The Simulated Online Workplace makes it considerably easier for your students to find all the workplace resources they need and ensures they don’t have problems accessing materials required for assessment (for example, students often can’t access and give your trainers workplace or client files because of privacy and confidentiality considerations).

You will get 1 simulated business access code per student, each code lasts for 12 months from the first login. If you require more access codes, simply request them and more will be provided. Access to the simulated workplace is included in your license fee and no ongoing fees apply.

Unlimited Student License

These RTO training materials are provided with an unlimited student license, so you can deliver and assess vocational training to as many students as you want with these learning resources. Your Certificate IV Customer Engagement RTO materials will be delivered in “soft copy” digital format, so you can easily upload them to your Learning Management System, and distribute to your students digitally. You also have the option to print hard copy versions of the training resources for your students.

Developer, Licensing, and Support

This is learning resource was written and is maintained by Precision Group Pty Ltd, and sold under an agreement by Compliant Learning Resources. Licensing and support for these materials will be provided by Precision Group Pty Ltd.

Product Summary

You will receive PowerPoint Presentations, Simulated Business Access, Trainer Manual, Learner Assessments and Assessor Assessments

BSB40315 Certificate IV in Customer Engagement – Assessment Tools Only Training Materials License Terms

Resources developed by Precision Group Pty Ltd are provided for a “One-Off” License Fee with Unlimited Students – meaning you pay one upfront fee and there are no ongoing per-student or annual license fees.

Precision Group’s One-Off BSB40315 Resource License Fees include:

  • Unlimited student license (NO additional per-student fees)
  • No ongoing fees for use of the resources
  • Access to the virtual workplace resources (one login per student, works for 12 months after the first login)
  • No time limit on use of the resources
  • New releases, resource updates, and other materials will be available for additional fees
  • Assessment Tools can be uploaded to your LMS or printed, and are editable
  • Learner Guides can be uploaded to your LMS or printed, and are not editable
  • Resources are delivered in digital format (Word, Excel etc) for easy customisation and distribution

BSB40315 Certificate IV in Customer Engagement Learner Assessment Sample

BSB40315 Certificate IV in Customer Engagement Assessor Assessment Sample

 

 

BSB40315 Certificate IV in Customer Engagement Learning Resources Package Includes 13 Units of Competency!

As part of this Certificate IV in Customer Engagement Learning and Assessment Resource package, you will receive assessor guides and assessor workbooks for a full 13 units of competency. You can choose from the available electives to design a package to deliver learning outcomes useful in a wide range of Customer Engagement settings.

BSB40315 Core Units:

  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBLED401 Develop teams and individuals
  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSB40315 Elective Units:

Group A

  • BSBCUE404 Collect, analyze and record information
  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBMGT401 Show leadership in the workplace
  • BSBWOR403 Manage stress in the workplace

Group B

  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBINM401 Implement workplace information system
  • BSBINN301 Promote innovation in a team environment
  • BSBLDR402 Lead effective workplace relationships
  • BSBLED501 Develop a workplace learning environment
  • BSBMGT402 Implement operational plan
  • BSBRES401 Analyse and present research information
  • BSBSLS501 Develop a sales plan
  • BSBSUS401 Implement and monitor environmentally sustainable work practices