Get sought after training resources for the SIRXCEG001 Engage the customer unit here! This RTO training materials package was designed and tested by a major RTO in real life training and assessment and is now being made available to Australian and International training institutes.
This training resource will enable to you deliver and assess training for the unit SIRXCEG001 Engage the customer either as a standalone unit of competency or as part of a high-value vocational qualification.
You’ll benefit from:
- Assessment Tools – written to the unit requirements and tested in training.
- Assessment Benchmarks – including a clear standard for your assessors to assess student submissions against
- Mapping Document – including mapping of unit requirements against assessments to help you demonstrate compliance or conduct validation
- Session Plan – outline of how the tools are designed to be delivered giving you a starting point to develop your own unique delivery plan
- Templates, Forms, Examples (where available) – additional documents to support training delivery and assessment
- Learner Guides (available for most units) – learning content for your students to study to assist with completing the course
- PowerPoint Presentations – to support your classroom or webinar delivery of the course, or as additional reading content for your students
Our publishing partner, RTO Learning Materials, has recently acquired this catalogue from a well-known RTO and is in the process of enhancing the training materials. These resources are available for purchase and delivery “as-is” for a heavily discounted price so you can get started now. The SIRXCEG001 resources supplied “as-is” may require some minor updates, editing and will need to be rebranded.
Please note we are currently indexing all the materials supplied in this catalogue to provide the most correct information to our clients. Please contact us today for an up to date list of the specific files included in this package.
For more information about the SIRXCEG001 Engage the customer unit, including qualifications that include this unit, elements and performance criteria, performance evidence, knowledge evidence, and assessment conditions, check the official training.gov.au page here – SIRXCEG001 Engage the customer .
SIRXCEG001 RTO Training Materials
These SIRXCEG001 training resources have been designed to be used in blended training delivery, including some face to face instruction and self-paced learning by the student at home. The SIRXCEG001 RTO materials can be adapted to suit a wide range of training delivery styles to suit your RTOs needs. The resources are typically in unlocked, editable format and you are free to customise and contextualise the materials to suit your purpose.
RTO materials from this catalogue use a range of assessment methods, and may include:
- Practical Observations
- Written Questions
- Case Studies
- Third Party Verification
- Record of Assessment
- And more!
Note these assessment tools do not include a fully simulated assessment pathway and would require additional contextualisation by the RTO to deliver fully simulated training and assessment. Practical observations or third-party verification are included for most units of competency as part of the assessment.
Most training resources from this publisher are supplied with Learner Guides, or PowerPoints and other educational supplements that take the place of Learner Guides. In most cases, this means you will have a self-contained training resource that does not require third-party textbooks for your students to complete their training. You are free to supplement the learning materials with additional texts and readings to assist your students to complete the SIRXCEG001 unit.
Please contact us for more information about your selected training resources and the specific inclusions in this package.
Most units of competency include PowerPoint slides to support your classroom or webinar based training delivery. These SIRXCEG001 PowerPoints may also be distributed to your students as a supplementary training resource in print or digital format. These PowerPoints are editable so you may adjust the slides to suit your training delivery.
Most units are supplied with session plans for blended delivery of the unit. This means you can see how this training resource has been used in classroom-based plus self-study training delivery and gives you a starting point to develop your own unique training delivery style.
You will receive a mapping document with your SIRXCEG001 Engage the customer training resources. Your mapping document is a valuable tool to help you conduct validation as part of your ongoing obligations as a Registered Training Organisation. This is also important at audit to assist you to find and show your auditor where competencies are assessed in the training materials.
Other Supporting Training Resources
Many units of competency from this catalogue include other supporting materials such as forms, templates and extra readings to support your training and assessment delivery.
Unit by Unit Format
The SIRXCEG001 learning resources come in a unit by unit format, meaning the set of documents covers just the SIRXCEG001 unit. This allows you to incorporate this one unit into many different qualifications, or mix and match electives to design different versions of a course specific to the needs of your learners.
A unit by unit format is also ideal for funded training delivery where funding is paid on each unit of competency completed by the student. This means you can progress your students through the course a unit at a time and ensure regular funding payments.
These training resources are currently heavily discounted as they are currently delivered as they were acquired from the RTO. The publisher is in the process of reviewing and cleaning up the materials for delivery to clients. Stage two of the project will involve fully validating and rectifying the tools to ensure currency and compliance with the latest training standards.
Our initial analysis shows they are already more compliant than the majority of commercial training resources we have seen on the market. The materials in their current state may have some gaps and we make no claims about the compliance of these training resources. As with any training resource you purchase from ANY resource publisher, we recommend validating and rectifying the materials prior to use to make sure you are confident in the compliance of the training resources and take the time to align the materials with your Training and Assessment Strategy.