Frequently Asked Questions
Do you provide free samples?
Yes, we can send you free samples of our training resources! Please fill out the form here and we’ll send them to you as soon as possible.
For more information about a specific training resource, please don’t hesitate to reach out! Call 1300 885 484 or send an email to firstname.lastname@example.org. We can provide you with customised quotes and a personalised walkthrough of our training materials, as well.
Are your training resources validated?
Our resources are written to meet the unit requirements utilizing a wide range of appropriate assessment methods and validated by our team during development with benchmark answers.
Your trainers have a clear standard to assess against, important for consistent assessment judgements and your long-term compliance. We include incredibly detailed mapping on each task in the assessor guide, plus a master matrix to make validation and audit compliance much easier.
Can you guarantee compliance?
In our experience of taking RTOs to audit, “compliance” is unfortunately subjective and changes according to the interpretations, expectations, and opinions of each auditor.
It’s impossible for us to guarantee compliance. What we can control is the underlying quality of our training resources. We do have a rectification assistance guarantee so if there is an issue with our assessment tools at audit.
You can find more information about this guarantee in our license agreements. Our rectification assistance guarantee only applies to training resources developed under the Compliant Learning Resources, TotalVET Training Resources, RTO Learning Materials, and Precision Group brands.
Our development team follows industry best practices and includes several quality assurances steps during the development process (such as multiple rounds of validation and Subject Matter Expert consultation) to produce the best quality resource we can. Our assessment processes have been continually refined for a decade now, based on personal and client feedback from taking materials to audit. We also extensively map our materials to the unit requirements.
How does your rectification assistance guarantee work?
We provide rectification assistance if you encounter any issue with our training and assessment materials during an official audit. This guarantee applies to any resources developed by Compliant Learning Resources, TotalVET Training Resources, Precision Group (Australia), and RTO Learning Materials.
Note: Our rectification assistance guarantee applies to purchases of units in a COMPLETE PACKAGE of learner resource, students assessment workbook, trainer manual, assessor assessment book, and PowerPoint on the digital unlimited student licence model. We are NOT able to provide rectification for those who purchased a unit only.
Will the assessment meet audit?
An independent quality consultant has edited our resources. We are confident they will meet audit requirements. However, every auditor has their interpretation of the standard for RTOs. We do provide a rectification assistance guarantee if you encounter any issue with our resources.
What is the process for claiming the audit rectification guarantee?
You can claim your audit rectification by sending us an email to email@example.com at least seven (7) days before an audit.
If you have trouble at audit due to assessment tools from Compliant Learning Resources, please get in touch by calling 1300 885 484 or email firstname.lastname@example.org.
What if my auditor still isn’t satisfied after rectification?
Send us a copy of your audit report regarding our assessment tool, and we will complete rectifications accordingly free of charge. We do require a minimum of twenty (20) business days’ notice for this rectification.
If you need to meet a deadline, please send your audit report as soon as possible to make sure we have enough time to complete your rectification.
The link to my resources expired. How do I access my resources?
We usually provide links to clients that can be accessed for a maximum of 7 days only due to security purposes. If you could not download all the materials within the given timeframe, you could request a new link to be re-sent to you. Call 1300 885 484 or send an email to email@example.com.