Frequently Asked Questions

Do You Provide Free Resource Updates to New Qualification/Unit Releases?

Compliant Learning Resources & Precision Group do offer free training resource upgrades when we prepare quality and compliance updates in line with client and auditor feedback, or to address changes in legislation, regulation and industry practices. In some cases, we may also offer free updates to new releases of qualifications or units where the changes are minor.

Where the change is extensive eg. qualification and unit code change and major release updates, we do charge a small upgrade fee to cover the major rewrite. This is critical as we have a very robust instructional design and quality control process, and it allows us to be sustainable despite our massive ongoing investment in development. This ensures our clients continue to receive validated, quality training and assessment resources into the future.

We offer clients the opportunity to purchase brand new packages at $250 per unit, if they’ve purchased the superseded training resources from us. You may also buy the updated packages from us at $195 per unit, if you’ve acquired the superseded version from our store and if you preorder now. (Please note, this offer is until November 2020  and only applies to training resources from Compliant Learning Resources, Precision Group Australia, TotalVet Training Resources, and RTO Learning Materials.)

Our process is to map old unit to the new unit, determine gaps, develop assessment plans, review assessment plans in consultation with subject matter experts, develop assessment tools, validate assessment tools, rectify assessment tools according to validation recommendations, publish draft, quality review/edit and final publish. For ONE assessment tool for ONE unit this will generally take 4-6 weeks of development work (to be done properly). You can read more about the ADDIE instructional design process we follow here.

Please note that even if a new unit or qualification release may be deemed equivalent for the purposes of training and recognition of prior credit, the actual unit requirements and training outcomes can be substantially different. In many cases, we are effectively developing a new training resource from scratch to ensure you have assessment tools that do meet the new requirements.

We do assist with marketing and sales of training resources from many publishers who each have their own update policies. These terms only apply to resources developed by Precision Group & Compliant Learning Resources. If you are not sure which publishers’ terms apply to your training resources, please contact us and we’ll be happy to help.

Beware of Publisher offering “FREE UPGRADES”

We are aware that there are a couple of ordinary resources out there that will offer FREE upgrade to the new package. We are also aware that these same publishers often have the NEW package available the moment it is published on TGA which we are always amazed at.

This shows us that there must be little to NO work done on the resources to have them rewritten to the new unit requirements. As mentioned, above the quality writing process takes time to do correctly an ensure all new requirements are met.

We know for a fact that these dubious publishers do not follow rigorous processes and that their assessment tools are very problematic for this reason. They typically use vague, simplistic assessment processes that do not produce valid, consistent of sufficient evidence of competency. This means you’re virtually guaranteed to be found critically non-compliant at audit – in fact, training resources are one of the main reasons RTOs are found non-compliant (learn more here).

I would be very cautious about anyone who offers a free upgrade. I would make your decision based on the resources you are receiving as this is what is going to impact your RTOs compliance right now.

You can’t be sure what you will get after the upgrade and the quality of the resources now is your best measure. We always recommend you do due diligence on the assessment tools as this is the undoing of most RTOs.

Are Your Training Resources Validated?

Our resources are written to meet the unit requirements utilizing a wide range of appropriate assessment methods and validated by our team during development with benchmark answers so your trainers have a clear standard to assess against, important for consistent assessment judgements and your long-term compliance. We include incredibly detailed mapping on each task in the assessor guide, plus a master matrix to make validation & audit compliance much easier.

Do You Guarantee Compliance?

In our experience of taking RTOs to audit, “compliance” is unfortunately subjective and changes according to the interpretations, expectations and opinions of each auditor. It’s therefore impossible for us to guarantee compliance. What we can control is the underlying quality of our training resources, and we DO guarantee we will assist with rectifications if there ever is an issue with our assessment tools at audit. You can find more information about this guarantee in our license agreements. Our rectification assistance guarantee only applies to training resources developed under the Compliant Learning Resources & Precision Group brands.

Our development team follows industry best practices and includes a number of quality assurance steps during the development process (such as multiple rounds of validation and Subject Matter Expert consultation) in order to produce the best quality resource we can. Our assessment processes have been continually refined for a decade now, based on personal and client feedback from taking materials to audit. We also extensively map our materials to the unit requirements.

The great thing for our clients is that many RTOs now use our materials, so many of the packages go through multiple audits each year. Each time we receive audit feedback on a unit, we implement those updates and distribute those to all of our current clients using that training resource. We also distribute our training resources to our clients in editable, digital format, so you can contextualise the materials to the way you plan to deliver the course – adding, removing or adjusting any instructions, changing assessment processes to suit the delivery medium etc. These kinds of adjustments are impossible with many print & LMS based e-learning resources on the market.

Compliance is also dependent on the context of training and assessment. For instance, a resource designed to be used in the classroom may be perfectly compliant when used that way. An RTO taking the exact same resource and using it for online training could be found critical non-compliant.

This is because assessments that work in the classroom – for example, a trainer-led and observed roleplay with other students – may be impossible for students to complete while studying remotely online. The assessment instructions would need to be modified so the student is able to complete the assessment, perhaps changing the instructions to have the student conduct the roleplay with friends, videotape the interactions, and submit the video for assessment.

Many RTOs also deliver qualifications in the context of a specific industry. One example is a client who licensed Diploma of Business materials and then contextualised them to the organic farming industry they served – adding or changing terminology, imagery and assessment tasks to be specifically relevant to organic farming. If the RTO then chose to deliver the Diploma of Business in a different context – say early childhood education and care – they would then have to recontextualise the resources to the early childhood industry.

It is the responsibility of the RTO licensing the training resources to contextualise the materials to their industry and their planned delivery of the course. If you require assistance with contextualisation, we are able to refer you to independent RTO consultants that can help you set up your course materials and align them with your Training and Assessment Strategy (TAS). We are not able to assist with rectifications required because the RTO has not contextualised the resources to align with their TAS.