Facebook Tag

HLTADM008 Administer and coordinate Telehealth services RTO Materials

ON SALE
Current
Current
Now Available
Now Available
Total student enrolments:

1,610

(latest NCVER data)

Administer and coordinate Telehealth services gives RTOs a commercially relevant offering for health administration staff coordinating virtual care, patient communication and telehealth operations. It supports current workforce needs and works as a valuable standalone skill set or pathway unit.

  • It meets growing demand for reliable telehealth administration across hospitals, clinics and community health services.
  • It strengthens health administration and telehealth-aligned qualification offerings with practical job relevance.
  • It supports outcomes for telehealth coordinators, medical administrators, patient support officers and health service staff.
  • It gives RTOs a scalable short-course option for upskilling existing healthcare and administration workers.
  • It helps providers differentiate their scope with capability aligned to digitally enabled healthcare delivery.

Our editable HLTADM008 training materials provide structured delivery, consistent learner outcomes and validation-ready support. These designed for compliance resources scale efficiently across cohorts and delivery settings.

By submitting this form, you agree to the Compliant Learning Resources Privacy Policy.

What’s Included in These HLTADM008 Training Materials

HLTADM008 RTO Learning Materials

These structured learning resources support consistent delivery of HLTADM008 training materials, helping trainers guide learners through the knowledge and practical skills required for effective telehealth administration and coordination.

  • Learner Guide: Provides clear, accessible unit content and activities that help learners understand telehealth processes, responsibilities, communication requirements and service coordination practices.
  • Self-Study Guide: Supports independent learning with guided activities and review tasks that allow learners to build knowledge at their own pace.
  • Classroom Activities: Provides practical exercises and discussion activities that help trainers reinforce concepts and connect telehealth procedures with workplace situations.
  • PowerPoint Presentation: Delivers ready-to-use visual content that helps trainers present key topics consistently during classroom or facilitated sessions.
  • Session Plan: Outlines suggested delivery sequences, timing and learning activities so trainers can organise structured and purposeful training sessions.

HLTADM008 Assessment Tools

These assessment resources give RTOs a coordinated framework for gathering evidence, supporting assessor decisions and confirming learner performance against the unit requirements.

  • Student Assessment Pack: Contains learner instructions and assessment activities that collect evidence of knowledge and performance in administering and coordinating telehealth services.
  • Trainer/Assessor Assessment Pack: Provides assessor instructions, benchmarks and evidence guidance to support consistent assessment judgements and reliable feedback.
  • Assessment Mapping Document: Maps assessment activities to the unit requirements, helping RTOs verify coverage and maintain clear evidence of assessment alignment.

Coordinate Effective Telehealth Delivery With HLTADM008 RTO Resources

These resources support delivery of HLTADM008 Administer and coordinate Telehealth services by helping learners develop the skills to prepare, facilitate and document telehealth interactions. Trainers and assessors can use realistic activities involving appointment scheduling, patient identification, consent, digital platforms, privacy procedures, technology checks, troubleshooting and escalation of service issues.

  • Telehealth Workflow Support: Guide learners through practical tasks such as preparing virtual consultations, confirming patient details, checking consent, coordinating participants and recording telehealth outcomes.
  • Trainer Preparation Support: Provide structured content for explaining telehealth platforms, communication protocols, privacy requirements, accessibility considerations and procedures for managing disruptions during remote services.
  • Workplace Scenario Support: Use realistic scenarios involving appointment changes, connection failures, audio or video problems, patient support needs, interpreter arrangements and escalation to appropriate health professionals.
  • Evidence Collection Support: Assist assessment planning for evidence such as completed telehealth documentation, service coordination records, technology checklists, patient communication notes and reports of issues requiring follow-up.
  • Editable Digital Format: Contextualise the materials with your organisation’s telehealth policies, local forms, consent templates, privacy procedures, approved platforms, equipment requirements and workplace escalation processes.
  • Unlimited Student Licence: Your RTO can use the resources across learner cohorts under a one-time licence model, with no ongoing per-student resource fees.

Your RTO should still carry out independent validation to confirm alignment with your specific delivery context and learner cohort, as required under the Standards for RTOs. Use the assessment mapping as your starting point.

Not sure where to start with validation? Refer to the current release of HLTADM008 on training.gov.au before delivery.

About HLTADM008 Administer and coordinate Telehealth services

This unit covers the administration and coordination of telehealth services in health and community care settings. Learners are expected to organise appointments, support clients and practitioners, manage technology and documentation, and follow privacy, safety and communication requirements in workplace or simulated environments.

To deliver this unit in line with the Standards for RTOs and meet ASQA expectations, your HLTADM008 resources need to address:

  • Elements and Performance Criteria: The required steps for preparing, coordinating, delivering and reviewing telehealth services in accordance with organisational procedures.
  • Foundation Skills: The language, literacy, numeracy, and digital skills needed to communicate with clients and practitioners, manage schedules, use telehealth platforms and maintain accurate records.
  • Performance Evidence: Practical demonstration of coordinating telehealth appointments, supporting participants, resolving routine issues and completing relevant documentation.
  • Knowledge Evidence: Understanding of telehealth processes, privacy and confidentiality, consent, technology requirements, accessibility, work health and safety, and escalation procedures.

Understanding the structure of HLTADM008 helps RTOs align learning materials, delivery activities and assessment with the practical requirements of telehealth coordination. It also supports consistent training and assessment across workplace or simulated environments.

How are the HLTADM008 rto training materials delivered?

Our HLTADM008 rto materials are supplied in an organised digital format for straightforward download and implementation. The files can be incorporated into your existing systems, delivery plans and document management processes without requiring a fixed delivery model.

What is included in the HLTADM008 training materials?

The package includes structured HLTADM008 learning materials to support consistent delivery, learner guidance and evidence collection. Supporting HLTADM008 materials are clearly arranged so trainers and administrators can quickly locate the documents required for day-to-day use.

Can RTOs customise the HLTADM008 rto learning materials?

Yes. The HLTADM008 training resources are designed for practical adaptation to your delivery model, learner cohort and internal procedures. These HLTADM008 rto resources provide a useful foundation while allowing your team to apply appropriate branding and contextualisation.

What licensing applies when purchasing these HLTADM008 rto materials for sale?

The HLTADM008 rto materials for sale are licensed for use by the purchasing RTO under the applicable product terms. Licensing supports internal delivery and administration, while copying, resale or distribution outside your organisation may require separate permission.

Are the resources updated and useful for audit or validation preparation?

Updates are made when relevant changes affect the product, and purchasers can access the current version in line with the applicable terms. The HLTADM008 rto training materials include organised evidence and guidance to help your team review implementation and prepare compliant learning resources for validation or audit activities.

About the Publisher

An experienced Australian VET resource publisher, this organisation specialises in developing practical training and assessment resources for registered training organisations. Its sector knowledge and focus on quality support credible delivery, assessment preparation, and day-to-day RTO operations.

Compliant Learning Resources works with a network of trusted training resource publishers to provide RTOs with broader product options. This supports access, distribution, delivery choice, and comparison of suitable RTO training resources for different training and assessment needs.

Hear What Our Clients Think About Our RTO Training Resources For Sale

Want to know how our RTO materials fare as the ultimate training resource solution? Read the success stories of RTOs like yours who have partnered with us purchased our RTO materials!
4.8
Based on 100 reviews
Alanah S. profile picture
Alanah S.
2 months ago
Anthony was able to swiftly rectify my query - the resources provided by Compliant are excellent and our learners enjoy their product. Great stuff :)
David L. profile picture
David L.
2 months ago
Great learning material and excellent support. Anthony has been incredibly helpful and guided me step‑by‑step in setting up the eLearning components for our new course. Truly appreciate his expertise and patience.
Jean H. profile picture
Jean H.
2 months ago
Great experience! Very prompt responses and well rounded content.
MediLearn profile picture
MediLearn
2 months ago
Thank you, Compliant Learning Resources for a positive experience. The products purchased demonstrates sound design principles, delivering an intuitive user interface and ease of navigation and content comprehension. Anthony Celzo, consistently demonstrated responsiveness, subject matter expertise, and professional support delivery. All queries and concerns have been addressed with promptness and diligence, resulting in positive engagement outcomes. Overall I would recommend Compliant Resources as a reliable supplier for high quality training materials coupled with professional customer support services.
Andrew P. profile picture
Andrew P.
4 months ago
Anthony was very efficient and quick in responding with all our question making the experience easy.
Madelinka S. profile picture
Madelinka S.
4 months ago
I had an excellent experience working with Anthony from Compliant Learning Resources. Anthony was responsive, attentive, and focused on my needs. He demonstrated a high level of professionalism, communicating clearly and providing helpful, information throughout the process. I would highly recommend Anthony and Compliant Learning Resource to anyone looking for online training solutions and a seamless customer experience.
Shalaby M profile picture
Shalaby M
5 months ago
Anthony and Compliant time has a priority of supporting the customer at first place with accuracy and timelessness. The service is consistent and customer service is one of the best that you can witness.
Lilian Q. profile picture
Lilian Q.
5 months ago
I've had a great experience using Compliant Learning Resources. The product itself is well-designed, user-friendly, and clearly structured, making it easy to navigate and understand the content. What really stands out is the high level of customer service from the team especially from Anthony Celzo. He has always been responsive, knowledgeable and genuinely supportive. Any queries or concerns were handled promptly ensuring a positive experience. Overall, I highly recommend Compliant Learning Resources for both the quality of their materials and excellent customer support.
Michael S. profile picture
Michael S.
5 months ago
We have always received prompt and friendly service from Anthony and his team. Their large range and willingness to accept development requests makes them a great source of materials.
Nelson S. profile picture
Nelson S.
8 months ago
I’m a repeat customer of Compliant Learning Resources, from my previous organisation through to the college I’m leading today. Their service has consistently been responsive and reliable. The learning and assessment materials we’ve purchased are well-structured, current, and practical to deliver. Importantly, the assessment tools are defensible and support valid, fair, and consistent competency decisions—giving us strong confidence in audit readiness.
amanda T. profile picture
amanda T.
8 months ago
We have recently started using Compliant Learning Resources at our RTO. Anthony has been a great support during our transition and he has been patient, answering all our questions and with providing excellent customer service. Anthony's ongoing support has been invaluable.
Nic R. profile picture
Nic R.
8 months ago
Customer service is excellent! We had some problems with links being blocked by our organisation, Foundation Learning Centre, and Anthony didn't hesitate to call immediately to problem solve. All sorted now! Overall, communication has been positive and timely.
Asman R. profile picture
Asman R.
8 months ago
We have been using resources from Compliant Learning Resources Pty Ltd for multiple qualifications, and our experience has been excellent. The learning and assessment materials are well-structured, compliant with VET requirements, and very practical for delivery. The support and service from their team, especially Anthony Celzo, has been outstanding. Anthony is always responsive, helpful, and genuinely committed to ensuring we receive the right resources on time. We appreciate the professionalism, quality, and reliability provided by Compliant Learning Resources. Highly recommended for any RTO looking for high-quality and compliant training resources.
Bridget P. profile picture
Bridget P.
11 months ago
Compliant have the widest range of resources in the market. Anthony is always very quick to respond and incredibly helpful with all queries - I have been very impressed with his customer service. Would definitely recommend reaching out to use them.
RB profile picture
RB
1 year ago
Very Thankful for Anthony for the professional and efficient service he continues to provide us! Resources were offered at a very competitive price and most inportantly being very high compliant quality in particular assessment tools were spot on!
Nicholas G. profile picture
Nicholas G.
1 year ago
Excellent services and training resources. Anthony is just excellent to work with and always helpful and fast with getting back to us. THANK YOU!
Benita M. profile picture
Benita M.
1 year ago
We regularly purchase Compliant Learning resources and are always extremely impressed with both the quality of the materials and the outstanding service received. The resources are comprehensive, well-structured, and easy to follow, making the learning process clear and engaging. A special mention must go to Anthony, who has consistently been efficient, helpful, and highly responsive. He is always available to provide quotes, assistance, answer questions, and ensure that I have the support I need at every stage. Very professional service!
g B. profile picture
g B.
1 year ago
Compliant Learning Resources has proven to be an outstanding partner in the VET sector. Their training resources are not only high quality but also fully aligned with compliance requirements, which gives complete peace of mind when developing and delivering accredited courses. The attention to detail in their learner guides, assessment tools, and mapping documents shows a deep understanding of both industry standards and practical training delivery needs. What sets them apart is their commitment to accuracy and usability. The assessment resources are structured in a way that is trainer-friendly, easy to contextualise, and highly engaging for learners. Unlike many providers, Compliant Learning Resources ensures their materials go beyond ticking compliance boxes—they are clear, modern, and effective for real-world application. Their support team is equally impressive. From initial enquiry through to after-sales care, every interaction feels professional and genuinely helpful. They are responsive, knowledgeable, and clearly invested in supporting RTOs to succeed. Overall, Compliant Learning Resources delivers excellence across the board—compliance, quality, and customer service. For any RTO looking for reliable, well-structured, and audit-ready training materials, they are an invaluable resource. Amazing people and product GB
Yu F. profile picture
Yu F.
1 year ago
Anthony and the team at Compliant Learning Resources have always been professional, responsive, and provided high-quality materials that meet our needs.
Ingrid M. profile picture
Ingrid M.
1 year ago
We’ve had an excellent experience with Compliant Learning Resources, particularly working with Anthony Celzo. The quality of their learning materials is consistently high, practical, and easy to integrate into our programs. Anthony has been incredibly responsive and proactive in supporting us, always taking the time to understand our needs and tailoring solutions that fit. His professionalism and genuine care have made the process smooth and collaborative. I highly recommend Compliant Learning Resources for anyone looking for reliable, high-quality training resources and outstanding customer service.
Derek W. profile picture
Derek W.
1 year ago
I worked with Anthony on pricing and delivery. The modules I am using are very comprehensive and meet our requirements in all areas. Anthony has been very available on our journey and has always acted in a manner that has delivered in full and on time. Thank you for commitment and service. Derek Wood COO - Ventura Transit Victoria
Nick van P. profile picture
Nick van P.
1 year ago
Compliant Learning Resources are a go-to for me for all my learning material. Customer satisfaction is their priority, and they are very quick to respond and assist where they can. I have dealt with Anothony Celzo from the start so a big shout out for his amazing customer service!
Dave C. profile picture
Dave C.
1 year ago
We have just ordered our first order through Complaint resources. We have found them to be attentive in every aspect. Anthony has ensured the communication has been kept open to us and helped resolve any issue that we caused.
MBC Future S. profile picture
MBC Future S.
1 year ago
I have been using Compliant Learning Resources for a few years now and I find them to be excellent quality resources. Anthony Celzo is very professional and fast to respond to anything I ask him for. I would highly recommend using this company.
Timothy C. profile picture
Timothy C.
2 years ago
Anthony was extremely helpful and responsive, made the purchase process very simple. Had a few IT issues our end during which he was patient and supportive. I will definitely look to use Anthony's services for our next learning resource purchase. Sunrise Health Service Aboriginal Corporation Katherine NT
Darren E. profile picture
Darren E.
2 years ago
Our RTO has been dealing with Anthony from Compliant Learning Resources for some time now, and we have always found him to be very professional and quick to respond to our requests. The resource material, has always fulfilled our requirements, providing in depth research and quality. I would recommend them to any RTO. Thanks Anthony and the Compliant Learning Resource team.
S profile picture
S
2 years ago
Have had a very positive experience with this RTO resource company. In particular, Anthony himself was very professional while also personable, and he was very adept at answering my questions and providing samples of the product. The purchasing process was a little slow in comparison, but one progress enquiry to Andrew and the resources were sent through the same day. The only reason I have not given 5 stars is their practice of offering inducements for reviews; a 25-dollar Westfield voucher bribe was unnecessary to get me to leave a review. It may be a harsh reason for omitting a star, but in order to be perfect you must be.... well, perfect.
Scott S. profile picture
Scott S.
2 years ago
Anthony at Compliant Learning has been a joy to work with! His warm and patient approach instantly puts you at ease. With outstanding communication skills, he ensures clarity and simplicity, making the entire process smooth and effortless. Lead Institute - 45557
Jennifer M. profile picture
Jennifer M.
2 years ago
I love the ease of the purchase process. The customer service is fantastic, nothing is ever too much troubl. The promptness of responses and of course the products are always fantasic meeting all of our Complaince requirements, which means its one less thing for me to worry about.
Tim W. profile picture
Tim W.
2 years ago
Anthony was thorough and efficient. Will definitely be engaging him for any future resources.
Eddie profile picture
Eddie
2 years ago
Anthony at Compliant Learning has been an absolute pleasure to work with! His friendliness and patience immediately put you at ease. Anthony’s excellent communication skills ensure that everything is always clear and straightforward, making the entire process seamless. What stands out most is his constant willingness to help—he’s always available to answer questions, provide guidance, and go the extra mile to support his clients. Highly recommended!
Training W. profile picture
Training W.
2 years ago
Thanks Anthony and the team for providing quick service to assist me with meeting a special client request. Looking forward to purchasing more products when required.
taei A. profile picture
taei A.
2 years ago
I highly recommend Anthony from Compliant Learning Resources! He is knowledgeable and dedicated. He listened to my needs and provided helpful advice. The materials were clear and well-organised. Thank you, Anthony, for your support!
Nilen R. profile picture
Nilen R.
2 years ago
I have know Anthony for a short time and he has left a very good impression. He is prompt to help and take time to explain each query. Keep up the good work.
Melanie G. profile picture
Melanie G.
2 years ago
Anthony Celzo provides an effective and responsive service. It is rare that I cannot get the units I need. I appreciate the products and it saves me time.
amanda C. profile picture
amanda C.
2 years ago
Anthony is fantastic to deal with, very responsive and helpful.
Sentil K. profile picture
Sentil K.
2 years ago
FAST AND EFFICIENT PURCHASE, CONTENTS ARE AND TOPICS ARE EFFICIENT
Skillmate profile picture
Skillmate
2 years ago
Anthony is good to deal with. We recommend Compliant Learning Resources ..
Angela A. profile picture
Angela A.
2 years ago
I have had several dealings with CLR, and I highly recommend them to anyone considering updating or purchasing new compliant resources. They are of a very high quality and tick all the boxes. I usually work with Anthony, he contacted me first and was very helpful, each time I have made enquiries through him he has been very professional, efficient and knowledgeable about the products. He is reliable and always gets back to me. I really appreciate the opportunity of working with Anthony.
Justine F. profile picture
Justine F.
2 years ago
Anthony has been generous with his time and effort putting together a discounted bundle for all of our new resources purchased.
Chloe R. profile picture
Chloe R.
2 years ago
Compliant Resources provide good quality resources and customer service. They are also willing to provide samples of their resources before you purchase.
Nick E. profile picture
Nick E.
4 years ago
I think the resources from Compliant Learning are excellent. The assessments address the assessment requirements and criteria. They are easy to read and customise and have easy to follow instructions. The learning material is comprehensive, but to the point. I have used Compliant Learning resources for Business, Community Services, Financial Services and Travel. I find the customer service excellent and the response time to emails is practically immediate. I have very good relationship with the team, especially Anthony, who is very supportive. We will continue to purchase the resources, as they are high quality, reasonably priced and the customer service is friendly and efficient