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(latest NCVER data)SHBXPSM002 Manage treatment services and sales delivery develops the commercial and operational skills to price services, set staff sales targets, organise training and resource daily operations in beauty, hairdressing and barbering businesses. It gives RTOs a business-focused management unit for salon owners and senior managers.
Our editable SHBXPSM002 training resources provide structured delivery, consistent coverage of service pricing, sales targets and operational resourcing, and validation-ready assessment tools. Designed for compliance, they help your RTO deliver practical salon management training.
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Inclusions
These SHBXPSM002 training resources help your RTO deliver training on managing service quality, sales performance, staff training and operational resources in personal services businesses, with editable documents that support delivery planning, assessment preparation and consistent records.
The SHBXPSM002 learning materials cover client service policies, complaint resolution, pricing methods, sales targets, incentive schemes, supplier training and equipment systems, and trainers can tailor them to each business type.
These SHBXPSM002 RTO materials help assessors judge learners’ ability to manage sales and service delivery using real business data.
Key Benefits
These resources support delivery of SHBXPSM002 Manage treatment services and sales delivery by helping learners develop service policies, use client feedback and resolve referred complaints. Trainers and assessors can use them to plan activities around pricing services from hourly expenses and treatment time, setting staff sales targets, running incentive schemes, arranging supplier training, allocating work and maintaining equipment.
Your RTO should still carry out independent validation to confirm alignment with your specific delivery context and learner cohort, as required under the Standards for RTOs. Use the assessment mapping as your starting point.
Not sure where to start with validation? Refer to the current release of SHBXPSM002 on training.gov.au before delivery.
Qualifications
This unit is part of nationally recognised training for the SHB50216 Diploma of Salon Management qualification.
Always confirm current packaging rules for your release on training.gov.au.
Unit Info
This unit covers monitoring, maintaining and improving sales and service delivery in businesses providing beauty treatments, hairdressing or barbering services. Learners develop quality client service practices, set and monitor sales targets, coordinate staff training and resource work operations for productivity.
To deliver this unit in line with the Standards for RTOs and meet ASQA expectations, your SHBXPSM002 resources need to address:
Understanding the structure of SHBXPSM002 helps RTOs plan assessment around genuine business data and extended work periods. It also helps sequence RTO learning materials from service quality through to profitability.
FAQs
The materials are supplied digitally after purchase. Your team can download and review them straight away.
It includes a learner guide, presentation, class activities book, self-study guide and session plan, plus a student assessment pack, marking guide and mapping information. The content covers service quality, pricing, sales targets and operations.
Yes, the editable files can be updated with price lists, sales data and cost information from partner businesses. This makes pricing and target-setting tasks more authentic.
Your RTO receives a one-time licence to use the resources with unlimited students. The files are for internal use and should not be resold.
Mapping information shows how assessment tasks address the unit requirements, supporting validation and audit preparation. Updates may be issued when the unit changes.
Publisher
An experienced Australian VET resource publisher, this organisation develops editable training and assessment resources for RTOs, including management units for beauty and hairdressing businesses. Its materials support both workplace tasks and structured assessment.
Compliant Learning Resources works with a network of trusted training resource publishers to give RTOs access to broader product options. This helps your RTO access a broader range of resources for salon business and management programs.
By submitting this form, you agree to the Compliant Learning Resources Privacy Policy.
By submitting this form, you agree to the Compliant Learning Resources Privacy Policy.