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(latest NCVER data)Disputes, grievances and award questions are part of everyday life for frontline managers. SIRXHRM002 Maintain employee relations equips learners to apply awards and agreements correctly, counsel team members and follow dispute settlement procedures fairly, giving RTOs a strong people-management unit for retail and service clients.
Our editable SIRXHRM002 RTO training resources provide structured delivery, consistent coverage of awards, counselling and dispute processes, and validation-ready assessment documentation. Designed for compliance, they help your RTO deliver employee relations training that managers can apply on the job.
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Inclusions
These SIRXHRM002 training resources help your RTO teach learners to interpret awards and agreements, minimise industrial problems and implement dispute settlement procedures, with editable documents that support delivery planning, assessment preparation and consistent records.
The SIRXHRM002 learning materials focus on employment legislation, awards, counselling conversations, conflict identification and impartial grievance handling, and can be contextualised to suit the workplaces your learners manage.
These SIRXHRM002 RTO materials help assessors collect evidence of applying employment requirements and resolving workplace issues impartially.
Key Benefits
These resources support delivery of SIRXHRM002 Maintain employee relations by helping learners identify and interpret relevant industrial awards, agreements and legislation and apply them consistently to all team members. Trainers and assessors can use them to plan activities around informing staff of award changes, counselling on workplace issues, identifying conflict, keeping accurate records and following dispute and grievance procedures impartially.
Your RTO should still carry out independent validation to confirm alignment with your specific delivery context and learner cohort, as required under the Standards for RTOs. Use the assessment mapping as your starting point.
Not sure where to start with validation? Refer to the current release of SIRXHRM002 on training.gov.au before delivery.
Qualifications
This unit is part of nationally recognised training for the following qualifications:
Always confirm current packaging rules for your release on training.gov.au.
Unit Info
This unit covers maintaining employee relations in the workplace and implementing dispute and grievance procedures when employment related issues occur. Learners apply awards, agreements and legislation, minimise potential industrial problems through counselling and conflict management, and follow dispute settlement processes, working in frontline management roles.
To deliver this unit in line with the Standards for RTOs and meet ASQA expectations, your SIRXHRM002 resources need to address:
Understanding the structure of SIRXHRM002 helps RTOs build realistic counselling and dispute tasks around the awards learners actually work under. It also supports consistent assessment of sensitive workplace conversations.
FAQs
After purchase, the files are made available as a digital download. Your team can then add relevant awards and organisational policies before delivery.
The package includes a learner guide, slides, session plan, classroom activities and a self-study guide, plus assessment packs, a marking guide, mapping and record tools. It covers awards, counselling and dispute procedures.
Yes, the editable files can reference the awards, enterprise agreements and grievance policies relevant to your learners. This keeps the content accurate for their workplace.
The purchasing RTO receives a licence to use the resources with unlimited students. The materials should not be resold or distributed outside your organisation.
The mapping shows how each assessment task meets the unit requirements, giving your RTO a starting point for validation and audit preparation. Updates may be provided if the unit is revised.
Publisher
An established Australian VET resource publisher, this organisation develops learning and assessment resources for RTOs delivering retail, business and management programs. Its materials pair practical scenarios with assessment documentation that supports validation.
Compliant Learning Resources works with a network of trusted training resource publishers to give RTOs access to broader product options. This gives your RTO more choice when comparing resources for workplace relations and management units.
By submitting this form, you agree to the Compliant Learning Resources Privacy Policy.
By submitting this form, you agree to the Compliant Learning Resources Privacy Policy.