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SITXCCS019 Prepare quotations RTO Materials

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SITXCCS019 Prepare quotations develops the skills to cost products and services, apply commissions, mark-ups and fees, and present clear quotations that reflect customer requirements and conditions. It gives RTOs a practical sales support unit for travel, tourism, events and any business that quotes on packaged products.

  • It meets demand from travel agencies, event businesses and tour operators for staff who can produce accurate, profitable quotes quickly.
  • It supports travel, tourism, events and hospitality qualifications where sales and operations skills are combined.
  • It supports job outcomes for travel consultants, sales coordinators, event and function sales staff and operations assistants.
  • It can be offered as a short course in quoting, costing and pricing conditions for sales teams.
  • It scales across organisations with different pricing structures, commission models and quotation formats.

Our editable SITXCCS019 RTO training resources provide structured delivery, consistent coverage of costing, quotation conditions and updates, and validation-ready assessment tools. Designed for compliance, they help your RTO deliver sales-focused training that reflects commercial practice.

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What’s Included in These SITXCCS019 Training Resources:

These SITXCCS019 training resources help your RTO prepare learners to calculate package costs, build quotations and keep customer files up to date, with editable documents that support delivery planning, assessment preparation and consistent records.

SITXCCS019 RTO Learning Materials

The SITXCCS019 learning materials work through customer files, costing sources, commission and mark-up calculations, taxes and fees, quotation conditions and consumer protection obligations, and trainers can tailor them to their industry focus.

  • Learner Guide: A learner resource explaining quotation systems, costing methods, commissions and mark-ups, conditions and limitations and consumer law responsibilities.
  • PowerPoint Presentation: Editable slides that support delivery of costing calculations, quotation formats and quote updates.
  • Class Activities Book: Calculation and quoting exercises where learners combine several product components and apply fees, taxes and mark-ups.
  • Self-study Guide: A self-paced resource that reinforces quotation conditions, expiry dates, payment requirements and cancellation fees.
  • Session Plan: A session plan with topics, activities and timing for consistent delivery of quotation training.

SITXCCS019 RTO Assessment Tools

These SITXCCS019 RTO materials help assessors judge the accuracy and completeness of learner quotations and customer file records.

  • Student Assessment Pack: Tasks requiring learners to prepare quotations for several customers with multiple components, commissions, mark-ups and fees.
  • Trainer Assessment Pack/Marking Guide: Assessor guidance with worked calculations and benchmark quotations to support consistent marking.
  • Mapping Information: Mapping that links each assessment task to the unit requirements for validation and audit readiness.

Price It Right and Quote With Confidence With SITXCCS019 RTO Resources

These resources support delivery of SITXCCS019 Prepare quotations by helping learners create customer files, interpret product and service costing information and calculate commissions or mark-ups to reach a profitable selling price. Trainers and assessors can use them to plan activities around adding taxes and fees, checking package calculations, presenting quotations with accurate conditions and limitations, and adjusting and recording quotations when customer requests change.

  • Practical Resource Option: Deliver costing exercises that combine accommodation, transport, tours and other components into complete package quotations.
  • Trainer Preparation Support: Help trainers explain net and gross pricing, commission rates, consumer protection obligations, refunds and price change conditions.
  • Workplace Scenario Support: Use scenarios where customers change dates, add travellers or request alternatives that require updated quotations.
  • Evidence Collection Support: Assist assessors to collect customer files, calculation worksheets, final quotations and records of adjusted quotes.
  • Editable Digital Format: Contextualise the resources with your pricing tools, commission structures, quotation templates, terms and conditions, supplier rates and learner cohort needs.
  • Unlimited Student Licence: Your RTO can use the resources across learner cohorts under a one-time licence model, with no ongoing per-student resource fees.

Your RTO should still carry out independent validation to confirm alignment with your specific delivery context and learner cohort, as required under the Standards for RTOs. Use the assessment mapping as your starting point.

Not sure where to start with validation? Refer to the current release of SITXCCS019 on training.gov.au before delivery.

Qualifications

Qualifications That Include SITXCCS019 Prepare quotations

Always confirm current packaging rules for your release on training.gov.au.

About SITXCCS019 Prepare quotations

This unit covers calculating the costs of products and services and presenting quotations to customers where business pricing has already been set. It applies to frontline sales and operations personnel in any type of organisation who work with some independence under limited supervision.

To deliver this unit in line with the Standards for RTOs and meet ASQA expectations, your SITXCCS019 resources need to address:

  • Elements and Performance Criteria: The outcomes for calculating costs of products and services, providing quotations to customers, and updating and recording quotations.
  • Foundation Skills: The language, literacy, numeracy, and digital skills needed to interpret customer files and costing information, record quotations with accurate conditions, and calculate commissions, mark-ups, taxes and package totals.
  • Performance Evidence: Evidence of preparing quotations for three different customers, each with at least three product or service components, and integrating commissions, mark-ups and fees within commercial time constraints.
  • Knowledge Evidence: Knowledge of quotation systems, product costs and sources, commission and mark-up procedures, quotation formats, conditions and limitations, additional fees, and consumer protection obligations relating to quotations.

Understanding the structure of SITXCCS019 helps RTOs build calculation-heavy tasks that match the evidence requirements. Clear RTO learning materials also help learners connect pricing rules with customer communication.

How do we access the SITXCCS019 RTO training materials?

The resources are delivered digitally after purchase and can be downloaded straight away. Your trainers can then add your pricing examples and templates.

What is included in the SITXCCS019 training resources?

The package includes a learner guide, presentation, class activities book, self-study guide and session plan, plus a student assessment pack, marking guide and mapping information. These cover costing, quotation preparation and updates.

Can we use our own commission rates and quote templates?

Yes, the editable files can be updated with your commission structures, mark-ups and quotation formats. This keeps calculations consistent with how your partner businesses price products.

What licence do we get with these RTO resources?

Your RTO receives a one-time licence to use the materials with unlimited learners. The files are for internal use and must not be resold.

Do the SITXCCS019 materials support validation?

Mapping information shows how each task meets the unit requirements, providing a starting point for validation and audit preparation. Updates may be released when the unit changes.

About the Publisher

An established Australian VET resource publisher, this organisation provides training and assessment resources to RTOs across tourism, travel, hospitality and events. Its materials pair clear explanations with practical workplace tasks.

Compliant Learning Resources works with a network of trusted training resource publishers to give RTOs access to broader product options. This helps your RTO choose from a broader range of resources for travel and sales units.

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