Units of Competence

Massive “Community Services Mega Sale” SALE Ends 31st August 2017!

We have an extensive range of Unit Learning and Assessment Resources.
We are currently updating our shop – For a complete list of available units
please contact us on 1300 885 484

ImageCodeProduct NameProduct SummaryTraining Package
BSB Training Package Training and Assessment Materials for RTOsBSBADM101 Use business equipment and resources,
BSB Training Package Training and Assessment Materials for RTOsBSBADM307 Organise schedules,
BSB Training Package Training and Assessment Materials for RTOsBSBADM311 Maintain business resources,
BSB Training Package Training and Assessment Materials for RTOsBSBADM405 Organise meetings,
BSB Training Package Training and Assessment Materials for RTOsBSBADM406 Organise business travel,
BSB Training Package Training and Assessment Materials for RTOsBSBADM409 Coordinate business resources,
BSB Training Package Training and Assessment Materials for RTOsBSBADM502 Manage meetings,
BSB Training Package Training and Assessment Materials for RTOsBSBADM503 Plan and manage conferences,
BSB Training Package Training and Assessment Materials for RTOsBSBADM504 Plan and implement administrative systems,
BSB Training Package Training and Assessment Materials for RTOsBSBADM506 Manage business document design and development,
BSB Training Package Training and Assessment Materials for RTOsBSBADV507 Develop a media plan,
BSB Training Package Training and Assessment Materials for RTOsBSBADV509 Create mass print media advertisements,
BSB Training Package Training and Assessment Materials for RTOsBSBADV602 Develop an advertising campaign,
BSB Training Package Training and Assessment Materials for RTOsBSBADV603 Manage advertising production,
BSB Training Package Training and Assessment Materials for RTOsBSBADV604 Execute an advertising campaign,
BSB Training Package Training and Assessment Materials for RTOsBSBADV605 Evaluate campaign effectiveness,
BSB Training Package Training and Assessment Materials for RTOsBSBAUD402 Participate in a quality audit,
BSB Training Package Training and Assessment Materials for RTOsBSBAUD501 Initiate a quality audit,
BSB Training Package Training and Assessment Materials for RTOsBSBAUD503 Lead a quality audit,
BSB Training Package Training and Assessment Materials for RTOsBSBAUD504 Report on a quality audit,
BSB Training Package Training and Assessment Materials for RTOsBSBCMM101 Apply basic communication skills,
BSB Training Package Training and Assessment Materials for RTOsBSBCMM201 Communicate in the workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBCMM301 Process customer complaints,
BSB Training Package Training and Assessment Materials for RTOsBSBCMM401 Make a presentation,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE203 Conduct customer engagement,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE205 Prepare for work in a customer engagement environment,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE301 Use multiple information systems,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE304 Provide sales solutions to customers,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE306 Process complex accounts,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE307 Work effectively in customer engagement,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE309 Develop product and service knowledge for customer engagement,
BSB Training Package Training and Assessment Materials for RTOsBSBCUE404 Collect, analyse and record information,
BSB Training Package Training and Assessment Materials for RTOsBSBCUS201 Deliver a service to customers,
BSB Training Package Training and Assessment Materials for RTOsBSBCUS301 Deliver and monitor a service to customers,
BSB Training Package Training and Assessment Materials for RTOsBSBCUS401 Coordinate implementation of customer service strategies,
BSB Training Package Training and Assessment Materials for RTOsBSBCUS402 Address customer needs,
BSB Training Package Training and Assessment Materials for RTOsBSBCUS403 Implement customer service standards,
BSB Training Package Training and Assessment Materials for RTOsBSBCUS501 Manage quality customer service,
BSB Training Package Training and Assessment Materials for RTOsBSBDIV301 Work effectively with diversity,
BSB Training Package Training and Assessment Materials for RTOsBSBDIV501 Manage diversity in the workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBDIV601 Develop and implement diversity policy,
BSB Training Package Training and Assessment Materials for RTOsBSBFIA301 Maintain financial records,
BSB Training Package Training and Assessment Materials for RTOsBSBFIA303 Process accounts payable and receivable,
BSB Training Package Training and Assessment Materials for RTOsBSBFIA304 Maintain a general ledger,
BSB Training Package Training and Assessment Materials for RTOsBSBFIA401 Prepare financial reports,
BSB Training Package Training and Assessment Materials for RTOsBSBFIA402 Report on financial activity,
BSB Training Package Training and Assessment Materials for RTOsBSBFIM501 Manage budgets and financial plans,
BSB Training Package Training and Assessment Materials for RTOsBSBFIM601 Manage finances,
BSB Training Package Training and Assessment Materials for RTOsBSBFLM303 Contribute to effective workplace relationships,
BSB Training Package Training and Assessment Materials for RTOsBSBFLM305 Support operational plan,
BSB Training Package Training and Assessment Materials for RTOsBSBFLM306 Provide workplace information and resourcing plans,
BSB Training Package Training and Assessment Materials for RTOsBSBFLM309 Support continuous improvement systems and,
BSB Training Package Training and Assessment Materials for RTOsBSBFLM311 Support a workplace learning environment,
BSB Training Package Training and Assessment Materials for RTOsBSBFLM312 Contribute to team effectiveness,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM403 Support performance management processes,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM404 Review human resources functions,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM405 Support the recruitment, selection and induction of staff,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM501 Manage human resources services,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM502 Manage human resources management information systems,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM505 Manage remuneration and employee benefits,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM506 Manage recruitment, selection and induction processes,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM507 Manage separation or termination,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM510 Manage mediation processes,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM512 Develop and manage performance-management processes,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM513 Manage workforce planning,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM602 Manage human resources strategic planning,
BSB Training Package Training and Assessment Materials for RTOsBSBHRM604 Manage employee relations,
BSB Training Package Training and Assessment Materials for RTOsBSBIND201 Work effectively in a business environment,
BSB Training Package Training and Assessment Materials for RTOsBSBINM201 Process and maintain workplace information,
BSB Training Package Training and Assessment Materials for RTOsBSBINM202 Handle mail,
BSB Training Package Training and Assessment Materials for RTOsBSBINM301 Organise workplace information,
BSB Training Package Training and Assessment Materials for RTOsBSBINM401 Implement workplace information system,
BSB Training Package Training and Assessment Materials for RTOsBSBINM501 Manage an information or knowledge management system,
BSB Training Package Training and Assessment Materials for RTOsBSBINM601 Manage knowledge and information,
BSB Training Package Training and Assessment Materials for RTOsBSBINN201 Contribute to workplace innovation,
BSB Training Package Training and Assessment Materials for RTOsBSBINN301 Promote innovation in a team environment,
BSB Training Package Training and Assessment Materials for RTOsBSBINN502 Build and sustain an innovative work environment,
BSB Training Package Training and Assessment Materials for RTOsBSBINN601 Lead and manage organisational change,
BSB Training Package Training and Assessment Materials for RTOsBSBITU101 Operate a personal computer,
BSB Training Package Training and Assessment Materials for RTOsBSBITU102 Develop keyboard skills,
BSB Training Package Training and Assessment Materials for RTOsBSBITU201 Produce simple word processed documents,
BSB Training Package Training and Assessment Materials for RTOsBSBITU202 Create and use spreadsheets,
BSB Training Package Training and Assessment Materials for RTOsBSBITU203 Communicate electronically,
BSB Training Package Training and Assessment Materials for RTOsBSBITU302 Create electronic presentations,
BSB Training Package Training and Assessment Materials for RTOsBSBITU303 Design and produce text documents,
BSB Training Package Training and Assessment Materials for RTOsBSBITU304 Produce spreadsheets,
BSB Training Package Training and Assessment Materials for RTOsBSBITU305 Conduct online transactions,
BSB Training Package Training and Assessment Materials for RTOsBSBITU306 Design and produce business documents,
BSB Training Package Training and Assessment Materials for RTOsBSBITU307 Develop keyboarding speed and accuracy,
BSB Training Package Training and Assessment Materials for RTOsBSBITU309 Produce desktop published documents,
BSB Training Package Training and Assessment Materials for RTOsBSBITU401 Design and develop complex text documents,
BSB Training Package Training and Assessment Materials for RTOsBSBITU402 Develop and use complex spreadsheets,
BSBITU402 Develop and use complex spreadsheets,
BSB Training Package Training and Assessment Materials for RTOsBSBITU404 Produce complex desktop published documents,
BSB Training Package Training and Assessment Materials for RTOsBSBLDR401 Communicate effectively as a workplace leader,
BSB Training Package Training and Assessment Materials for RTOsBSBLDR402 Lead effective workplace relationships,
BSB Training Package Training and Assessment Materials for RTOsBSBLDR403 Lead team effectiveness,
BSB Training Package Training and Assessment Materials for RTOsBSBLDR501 Develop and use emotional intelligence,
BSB Training Package Training and Assessment Materials for RTOsBSBLDR502 Lead and manage effective workplace relationships,
BSB Training Package Training and Assessment Materials for RTOsBSBLDR503 Communicate with influence,
BSB Training Package Training and Assessment Materials for RTOsBSBLDR504 Implement diversity in the workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBLED101 Plans skills development,
BSB Training Package Training and Assessment Materials for RTOsBSBLED401 Develop teams and individuals,
BSB Training Package Training and Assessment Materials for RTOsBSBLED501 Develop a workplace learning environment,
BSB Training Package Training and Assessment Materials for RTOsBSBLED502 Manage programs that promote personal effectiveness,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT401 Show leadership in the workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT402 Implement operational plan,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT403 Implement continuous improvement,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT404 Lead and facilitate off-site staff,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT405 Provide personal leadership,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT502 Manage people performance,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT516 Facilitate continuous improvement,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT517 Manage operational plan,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT605 Provide leadership across the organisation,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT608 Manage innovation and continuous improvement,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT615 Contribute to organisation development,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT616 Develop and implement strategic plans,
BSB Training Package Training and Assessment Materials for RTOsBSBMGT617 Develop and implement a business plan,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG413 Promote products and services,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG414 Undertake marketing activities,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG501 Identify and evaluate marketing opportunities,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG502 Establish and adjust the marketing mix,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG506 Plan market research,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG507 Interpret market trends and developments,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG510 Plan e-marketing communications,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG514 Implement and monitor marketing activities,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG515 Conduct a marketing audit,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG523 Design and develop an integrated marketing communication plan,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG603 Manage the marketing process,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG605 Evaluate international marketing opportunities,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG606 Manage international marketing programs,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG607 Manage market research,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG608 Develop organisational marketing objectives,
BSB Training Package Training and Assessment Materials for RTOsBSBMKG609 Develop a marketing plan,
BSB Training Package Training and Assessment Materials for RTOsBSBPMG522 Undertake project work,
BSB Training Package Training and Assessment Materials for RTOsBSBPRO301 Recommend products and services,
BSB Training Package Training and Assessment Materials for RTOsBSBPUR301 Purchase goods and services,
BSB Training Package Training and Assessment Materials for RTOsBSBREL401 Establish networks,
BSB Training Package Training and Assessment Materials for RTOsBSBRES401 Analyse and present research information,
BSB Training Package Training and Assessment Materials for RTOsBSBRSK401 Identify risk and apply risk management processes,
BSB Training Package Training and Assessment Materials for RTOsBSBRSK501 Manage risk,
BSB Training Package Training and Assessment Materials for RTOsBSBSLS501 Develop a sales plan,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB201 Identify suitability for micro business,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB401 Establish and comply with legal and risk requirements of small business,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB402 Plan small business finances,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB403 Market the small business,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB404 Undertake small business planning,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB405 Monitor and manage small business operations,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB406 Manage small business finances,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB407 Manage a small team,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB408 Manage personal, family, cultural and business obligations,
BSB Training Package Training and Assessment Materials for RTOsBSBSMB409 Build and maintain relationships with small business stakeholders,
BSB Training Package Training and Assessment Materials for RTOsBSBSUS201 Participate in environmentally sustainable work practices,
BSB Training Package Training and Assessment Materials for RTOsBSBSUS401 Implement and monitor environmentally sustainable work practices,
BSB Training Package Training and Assessment Materials for RTOsBSBSUS501 Develop workplace policy and procedures for sustainability,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS201 Contribute to health and safety of self and others,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS302 Apply knowledge of WHS legislation in the workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS303 Participate in WHS hazard identification, risk assessment and risk control,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS304 Participate effectively in WHS communication and consultation processes,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS305 Contribute to WHS issue resolution,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS406 Assist with responding to incidents,
BSB Training Package Training and Assessment Materials for RTOsBSBWHS501 Ensure a safe workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR201 Manage personal stress in the workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR202 Organise and complete daily work activities,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR203 Work effectively with others,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR204 Use business technology,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR301 Organise personal work priorities and development,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR403 Manage stress in the workplace,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR404 Develop work priorities,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR501 Manage personal work priorities and professional development,
BSB Training Package Training and Assessment Materials for RTOsBSBWOR502 Lead and manage team effectiveness,
BSB Training Package Training and Assessment Materials for RTOsBSBWRK411 Support employee and industrial relations procedures,
BSB Training Package Training and Assessment Materials for RTOsBSBWRK510 Manage employee relations,
BSB Training Package Training and Assessment Materials for RTOsBSBWRT301 Write simple documents,
BSB Training Package Training and Assessment Materials for RTOsBSBWRT401 Write complex documents,
FNS Training Package Training and Assessment Materials for RTOsFNSACC301 Process financial transactions and extract interim reports,
FNS Training Package Training and Assessment Materials for RTOsFNSACC302 Administer subsidiary accounts and ledgers,
FNS Training Package Training and Assessment Materials for RTOsFNSACC402 Prepare operational budgets,
FNS Training Package Training and Assessment Materials for RTOsFNSACC403 Make decisions in a legal context,
FNS Training Package Training and Assessment Materials for RTOsFNSACC404 Prepare financial statements for non-reporting entities,
FNS Training Package Training and Assessment Materials for RTOsFNSACC406 Set up and operate a computerised accounting system,
FNS Training Package Training and Assessment Materials for RTOsFNSACC501 Provide financial and business performance information,
FNS Training Package Training and Assessment Materials for RTOsFNSACC502 Prepare tax documentation for individuals,
FNS Training Package Training and Assessment Materials for RTOsFNSACC503 Manage budgets and forecasts,
FNS Training Package Training and Assessment Materials for RTOsFNSACC504 Prepare financial reports for corporate entities,
FNS Training Package Training and Assessment Materials for RTOsFNSACC506 Implement and maintain internal control procedures,
FNS Training Package Training and Assessment Materials for RTOsFNSACC507 Provide management accounting information,
FNS Training Package Training and Assessment Materials for RTOsFNSBKG401 Develop and implement policies and procedures relevant to bookkeeping activities,
FNS Training Package Training and Assessment Materials for RTOsFNSBKG403 Establish and maintain an accrual accounting system,
FNS Training Package Training and Assessment Materials for RTOsFNSBKG404 Carry out business activity and instalment activity statement tasks,
FNS Training Package Training and Assessment Materials for RTOsFNSBKG405 Establish and maintain a payroll system,
FNS Training Package Training and Assessment Materials for RTOsFNSINC401 Apply principles of professional practice to work in the financial services industry,
BSB Training Package Training and Assessment Materials for RTOsFNSSAM301 Identify opportunities for cross-selling products and services,
BSB Training Package Training and Assessment Materials for RTOsPUAWER001B Identify, prevent and report potential workplace emergency situations,