Units of Competence Learning and Assessment Resources

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ImagecodeProduct NameProduct SummaryTraining Package
BSBADM101 Use business equipment and resourcesBSBADM101BSBADM101 Use business equipment and resources,
BSBADM307 Organise schedulesBSBADM307BSBADM307 Organise schedules,
BSBADM311 Maintain business resourcesBSBADM311BSBADM311 Maintain business resources,
BSBADM405 Organise meetingsBSBADM405BSBADM405 Organise meetings,
BSBADM406 Organise business travelBSBADM406BSBADM406 Organise business travel,
BSBADM409 Coordinate business resourcesBSBADM409BSBADM409 Coordinate business resources,
BSBADM502 Manage meetingsBSBADM502BSBADM502 Manage meetings,
BSBADM503 Plan and manage conferencesBSBADM503BSBADM503 Plan and manage conferences,
BSBADM504 Plan and implement administrative systemsBSBADM504BSBADM504 Plan and implement administrative systems,
BSBADM506 Manage business document design and developmentBSBADM506BSBADM506 Manage business document design and development,
BSBADV507 Develop a media planBSBADV507BSBADV507 Develop a media plan,
BSBADV509 Create mass print media advertisementsBSBADV509BSBADV509 Create mass print media advertisements,
BSBADV602 Develop an advertising campaignBSBADV602BSBADV602 Develop an advertising campaign,
BSBADV603 Manage advertising productionBSBADV603BSBADV603 Manage advertising production,
BSBADV604 Execute an advertising campaignBSBADV604BSBADV604 Execute an advertising campaign,
BSBADV605 Evaluate campaign effectivenessBSBADV605BSBADV605 Evaluate campaign effectiveness,
BSBAUD402 Participate in a quality auditBSBAUD402BSBAUD402 Participate in a quality audit,
BSBAUD501 Initiate a quality auditBSBAUD501BSBAUD501 Initiate a quality audit,
BSBAUD503 Lead a quality auditBSBAUD503BSBAUD503 Lead a quality audit,
BSBAUD504 Report on a quality auditBSBAUD504BSBAUD504 Report on a quality audit,
BSBCMM101 Apply basic communication skillsBSBCMM101BSBCMM101 Apply basic communication skills,
BSBCMM201 Communicate in the workplaceBSBCMM201BSBCMM201 Communicate in the workplace,
BSBCMM301 Process customer complaintsBSBCMM301BSBCMM301 Process customer complaints,
BSBCMM401 Make a presentationBSBCMM401BSBCMM401 Make a presentation,
BSBCUE203 Conduct customer engagementBSBCUE203BSBCUE203 Conduct customer engagement,
BSBCUE205 Prepare for work in a customer engagement environmentBSBCUE205BSBCUE205 Prepare for work in a customer engagement environment,
BSBCUE301 Use multiple information systemsBSBCUE301BSBCUE301 Use multiple information systems,
BSBCUE304 Provide sales solutions to customersBSBCUE304BSBCUE304 Provide sales solutions to customers,
BSBCUE306 Process complex accountsBSBCUE306BSBCUE306 Process complex accounts,
BSBCUE307 Work effectively in customer engagementBSBCUE307BSBCUE307 Work effectively in customer engagement,
BSBCUE309 Develop product and service knowledge for customer engagementBSBCUE309BSBCUE309 Develop product and service knowledge for customer engagement,
BSBCUE404 Collect, analyse and record informationBSBCUE404BSBCUE404 Collect, analyse and record information,
BSBCUS201 Deliver a service to customersBSBCUS201BSBCUS201 Deliver a service to customers,
BSBCUS301 Deliver and monitor a service to customersBSBCUS301BSBCUS301 Deliver and monitor a service to customers,
BSBCUS401 Coordinate implementation of customer service strategiesBSBCUS401BSBCUS401 Coordinate implementation of customer service strategies,
BSBCUS402 Address customer needsBSBCUS402BSBCUS402 Address customer needs,
BSBCUS403 Implement customer service standardsBSBCUS403BSBCUS403 Implement customer service standards,
BSBCUS501 Manage quality customer serviceBSBCUS501BSBCUS501 Manage quality customer service,
BSBDIV301 Work effectively with diversityBSBDIV301BSBDIV301 Work effectively with diversity,
BSBDIV501 Manage diversity in the workplaceBSBDIV501BSBDIV501 Manage diversity in the workplace,
BSBDIV601 Develop and implement diversity policyBSBDIV601BSBDIV601 Develop and implement diversity policy,
BSBFIA301 Maintain financial recordsBSBFIA301BSBFIA301 Maintain financial records,
BSBFIA303 Process accounts payable and receivableBSBFIA303BSBFIA303 Process accounts payable and receivable,
BSBFIA304 Maintain a general ledgerBSBFIA304BSBFIA304 Maintain a general ledger,
BSBFIA401 Prepare financial reportsBSBFIA401BSBFIA401 Prepare financial reports,
BSBFIA402 Report on financial activityBSBFIA402BSBFIA402 Report on financial activity,
BSBFIM501 Manage budgets and financial plansBSBFIM501BSBFIM501 Manage budgets and financial plans,
BSBFIM601 Manage financesBSBFIM601BSBFIM601 Manage finances,
BSBFLM303 Contribute to effective workplace relationshipsBSBFLM303BSBFLM303 Contribute to effective workplace relationships,
BSBFLM305 Support operational planBSBFLM305BSBFLM305 Support operational plan,
BSBFLM306 Provide workplace information and resourcing plansBSBFLM306BSBFLM306 Provide workplace information and resourcing plans,
BSBFLM309 Support continuous improvement systems andBSBFLM309BSBFLM309 Support continuous improvement systems and,
BSBFLM311 Support a workplace learning environmentBSBFLM311BSBFLM311 Support a workplace learning environment,
BSBFLM312 Contribute to team effectivenessBSBFLM312BSBFLM312 Contribute to team effectiveness,
BSBHRM403 Support performance management processesBSBHRM403BSBHRM403 Support performance management processes,
BSBHRM404 Review human resources functionsBSBHRM404BSBHRM404 Review human resources functions,
BSBHRM405 Support the recruitment, selection and induction of staffBSBHRM405BSBHRM405 Support the recruitment, selection and induction of staff,
BSBHRM501 Manage human resources servicesBSBHRM501BSBHRM501 Manage human resources services,
BSBHRM502 Manage human resources management information systemsBSBHRM502BSBHRM502 Manage human resources management information systems,
BSBHRM505 Manage remuneration and employee benefitsBSBHRM505BSBHRM505 Manage remuneration and employee benefits,
BSBHRM506 Manage recruitment, selection and induction processesBSBHRM506BSBHRM506 Manage recruitment, selection and induction processes,
BSBHRM507 Manage separation or terminationBSBHRM507BSBHRM507 Manage separation or termination,
BSBHRM510 Manage mediation processesBSBHRM510BSBHRM510 Manage mediation processes,
BSBHRM512 Develop and manage performance-management processesBSBHRM512BSBHRM512 Develop and manage performance-management processes,
BSBHRM513 Manage workforce planningBSBHRM513BSBHRM513 Manage workforce planning,
BSBHRM602 Manage human resources strategic planningBSBHRM602BSBHRM602 Manage human resources strategic planning,
BSBHRM604 Manage employee relationsBSBHRM604BSBHRM604 Manage employee relations,
BSBIND201 Work effectively in a business environmentBSBIND201BSBIND201 Work effectively in a business environment,
BSBINM201 Process and maintain workplace informationBSBINM201BSBINM201 Process and maintain workplace information,
BSBINM202 Handle mailBSBINM202BSBINM202 Handle mail,
BSBINM301 Organise workplace informationBSBINM301BSBINM301 Organise workplace information,
BSBINM401 Implement workplace information systemBSBINM401BSBINM401 Implement workplace information system,
BSBINM501 Manage an information or knowledge management systemBSBINM501BSBINM501 Manage an information or knowledge management system,
BSBINM601 Manage knowledge and informationBSBINM601BSBINM601 Manage knowledge and information,
BSBINN201 Contribute to workplace innovationBSBINN201BSBINN201 Contribute to workplace innovation,
BSBINN301 Promote innovation in a team environmentBSBINN301BSBINN301 Promote innovation in a team environment,
BSBINN502 Build and sustain an innovative work environmentBSBINN502BSBINN502 Build and sustain an innovative work environment,
BSBINN601 Lead and manage organisational changeBSBINN601BSBINN601 Lead and manage organisational change,
BSBITU101 Operate a personal computerBSBITU101BSBITU101 Operate a personal computer,
BSBITU102 Develop keyboard skillsBSBITU102BSBITU102 Develop keyboard skills,
BSBITU201 Produce simple word processed documentsBSBITU201BSBITU201 Produce simple word processed documents,
BSBITU202 Create and use spreadsheetsBSBITU202BSBITU202 Create and use spreadsheets,
BSBITU203 Communicate electronicallyBSBITU203BSBITU203 Communicate electronically,
BSBITU302 Create electronic presentationsBSBITU302BSBITU302 Create electronic presentations,
BSBITU303 Design and produce text documentsBSBITU303BSBITU303 Design and produce text documents,
BSBITU304 Produce spreadsheetsBSBITU304BSBITU304 Produce spreadsheets,
BSBITU305 Conduct online transactionsBSBITU305BSBITU305 Conduct online transactions,
BSBITU306 Design and produce business documentsBSBITU306BSBITU306 Design and produce business documents,
BSBITU307 Develop keyboarding speed and accuracyBSBITU307BSBITU307 Develop keyboarding speed and accuracy,
BSBITU401 Design and develop complex text documentsBSBITU401BSBITU401 Design and develop complex text documents,
BSBITU402 Develop and use complex spreadsheetsBSBITU402BSBITU402 Develop and use complex spreadsheets,
BSBITU402 Develop and use complex spreadsheetsBSBITU402BSBITU402 Develop and use complex spreadsheets,
BSBITU404 Produce complex desktop published documentsBSBITU404BSBITU404 Produce complex desktop published documents,
BSBLDR401 Communicate effectively as a workplace leaderBSBLDR401BSBLDR401 Communicate effectively as a workplace leader,
BSBLDR402 Lead effective workplace relationshipsBSBLDR402BSBLDR402 Lead effective workplace relationships,
BSBLDR403 Lead team effectivenessBSBLDR403BSBLDR403 Lead team effectiveness,
BSBLDR501 Develop and use emotional intelligenceBSBLDR501BSBLDR501 Develop and use emotional intelligence,
BSBLDR502 Lead and manage effective workplace relationshipsBSBLDR502BSBLDR502 Lead and manage effective workplace relationships,
BSBLDR503 Communicate with influenceBSBLDR503BSBLDR503 Communicate with influence,
BSBLDR504 Implement diversity in the workplaceBSBLDR504BSBLDR504 Implement diversity in the workplace,
BSBLED101 Plans skills developmentBSBLED101BSBLED101 Plans skills development,
BSBLED401 Develop teams and individualsBSBLED401BSBLED401 Develop teams and individuals,
BSBLED501 Develop a workplace learning environmentBSBLED501BSBLED501 Develop a workplace learning environment,
BSBLED502 Manage programs that promote personal effectivenessBSBLED502BSBLED502 Manage programs that promote personal effectiveness,
BSBMGT401 Show leadership in the workplaceBSBMGT401BSBMGT401 Show leadership in the workplace,
BSBMGT402 Implement operational planBSBMGT402BSBMGT402 Implement operational plan,
BSBMGT403 Implement continuous improvementBSBMGT403BSBMGT403 Implement continuous improvement,
BSBMGT404 Lead and facilitate off-site staffBSBMGT404BSBMGT404 Lead and facilitate off-site staff,
BSBMGT405 Provide personal leadershipBSBMGT405BSBMGT405 Provide personal leadership,
BSBMGT502 Manage people performanceBSBMGT502BSBMGT502 Manage people performance,
BSBMGT516 Facilitate continuous improvementBSBMGT516BSBMGT516 Facilitate continuous improvement,
BSBMGT517 Manage operational planBSBMGT517BSBMGT517 Manage operational plan,
BSBMGT605 Provide leadership across the organisationBSBMGT605BSBMGT605 Provide leadership across the organisation,
BSBMGT608 Manage innovation and continuous improvementBSBMGT608BSBMGT608 Manage innovation and continuous improvement,
BSBMGT615 Contribute to organisation developmentBSBMGT615BSBMGT615 Contribute to organisation development,
BSBMGT616 Develop and implement strategic plansBSBMGT616BSBMGT616 Develop and implement strategic plans,
BSBMGT617 Develop and implement a business planBSBMGT617BSBMGT617 Develop and implement a business plan,
BSBMKG413 Promote products and servicesBSBMKG413BSBMKG413 Promote products and services,
BSBMKG414 Undertake marketing activitiesBSBMKG414BSBMKG414 Undertake marketing activities,
BSBMKG501 Identify and evaluate marketing opportunitiesBSBMKG501BSBMKG501 Identify and evaluate marketing opportunities,
BSBMKG502 Establish and adjust the marketing mixBSBMKG502BSBMKG502 Establish and adjust the marketing mix,
BSBMKG506 Plan market researchBSBMKG506BSBMKG506 Plan market research,
BSBMKG507 Interpret market trends and developmentsBSBMKG507BSBMKG507 Interpret market trends and developments,
BSBMKG510 Plan e-marketing communicationsBSBMKG510BSBMKG510 Plan e-marketing communications,
BSBMKG514 Implement and monitor marketing activitiesBSBMKG514BSBMKG514 Implement and monitor marketing activities,
BSBMKG515 Conduct a marketing auditBSBMKG515BSBMKG515 Conduct a marketing audit,
BSBMKG523 Design and develop an integrated marketing communication planBSBMKG523BSBMKG523 Design and develop an integrated marketing communication plan,
BSBMKG603 Manage the marketing processBSBMKG603BSBMKG603 Manage the marketing process,
BSBMKG605 Evaluate international marketing opportunitiesBSBMKG605BSBMKG605 Evaluate international marketing opportunities,
BSBMKG606 Manage international marketing programsBSBMKG606BSBMKG606 Manage international marketing programs,
BSBMKG607 Manage market researchBSBMKG607BSBMKG607 Manage market research,
BSBMKG608 Develop organisational marketing objectivesBSBMKG608BSBMKG608 Develop organisational marketing objectives,
BSBMKG609 Develop a marketing planBSBMKG609BSBMKG609 Develop a marketing plan,
BSBPMG522 Undertake project workBSBPMG522BSBPMG522 Undertake project work,
BSBPRO301 Recommend products and servicesBSBPRO301BSBPRO301 Recommend products and services,
BSBPUR301 Purchase goods and servicesBSBPUR301BSBPUR301 Purchase goods and services,
BSBREL401 Establish networksBSBREL401BSBREL401 Establish networks,
BSBRES401 Analyse and present research informationBSBRES401BSBRES401 Analyse and present research information,
BSBRSK401 Identify risk and apply risk management processesBSBRSK401BSBRSK401 Identify risk and apply risk management processes,
BSBRSK501 Manage riskBSBRSK501BSBRSK501 Manage risk,
BSBSLS501 Develop a sales planBSBSLS501BSBSLS501 Develop a sales plan,
BSBSMB201 Identify suitability for micro businessBSBSMB201BSBSMB201 Identify suitability for micro business,
BSBSMB401 Establish and comply with legal and risk requirements of small businessBSBSMB401BSBSMB401 Establish and comply with legal and risk requirements of small business,
BSBSMB402 Plan small business financesBSBSMB402BSBSMB402 Plan small business finances,
BSBSMB403 Market the small businessBSBSMB403BSBSMB403 Market the small business,
BSBSMB404 Undertake small business planningBSBSMB404BSBSMB404 Undertake small business planning,
BSBSMB405 Monitor and manage small business operationsBSBSMB405BSBSMB405 Monitor and manage small business operations,
BSBSMB406 Manage small business financesBSBSMB406BSBSMB406 Manage small business finances,
BSBSMB407 Manage a small teamBSBSMB407BSBSMB407 Manage a small team,
BSBSMB408 Manage personal, family, cultural and business obligationsBSBSMB408BSBSMB408 Manage personal, family, cultural and business obligations,
BSBSMB409 Build and maintain relationships with small business stakeholdersBSBSMB409BSBSMB409 Build and maintain relationships with small business stakeholders,
BSBSUS201 Participate in environmentally sustainable work practicesBSBSUS201BSBSUS201 Participate in environmentally sustainable work practices,
BSBSUS401 Implement and monitor environmentally sustainable work practicesBSBSUS401BSBSUS401 Implement and monitor environmentally sustainable work practices,
BSBSUS501 Develop workplace policy and procedures for sustainabilityBSBSUS501BSBSUS501 Develop workplace policy and procedures for sustainability,
BSBWHS201 Contribute to health and safety of self and othersBSBWHS201BSBWHS201 Contribute to health and safety of self and others,
BSBWHS302 Apply knowledge of WHS legislation in the workplaceBSBWHS302BSBWHS302 Apply knowledge of WHS legislation in the workplace,
BSBWHS303 Participate in WHS hazard identification, risk assessment and risk controlBSBWHS303BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control,
BSBWHS304 Participate effectively in WHS communication and consultation processesBSBWHS304BSBWHS304 Participate effectively in WHS communication and consultation processes,
BSBWHS305 Contribute to WHS issue resolutionBSBWHS305BSBWHS305 Contribute to WHS issue resolution,
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirementsBSBWHS401BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements,
BSBWHS406 Assist with responding to incidentsBSBWHS406BSBWHS406 Assist with responding to incidents,
BSBWHS501 Ensure a safe workplaceBSBWHS501BSBWHS501 Ensure a safe workplace,
BSBWOR201 Manage personal stress in the workplaceBSBWOR201BSBWOR201 Manage personal stress in the workplace,
BSBWOR202 Organise and complete daily work activitiesBSBWOR202BSBWOR202 Organise and complete daily work activities,
BSBWOR203 Work effectively with othersBSBWOR203BSBWOR203 Work effectively with others,
BSBWOR204 Use business technologyBSBWOR204BSBWOR204 Use business technology,
BSBWOR301 Organise personal work priorities and developmentBSBWOR301BSBWOR301 Organise personal work priorities and development,
BSBWOR403 Manage stress in the workplaceBSBWOR403BSBWOR403 Manage stress in the workplace,
BSBWOR404 Develop work prioritiesBSBWOR404BSBWOR404 Develop work priorities,
BSBWOR501 Manage personal work priorities and professional developmentBSBWOR501BSBWOR501 Manage personal work priorities and professional development,
BSBWOR502 Lead and manage team effectivenessBSBWOR502BSBWOR502 Lead and manage team effectiveness,
BSBWRK411 Support employee and industrial relations proceduresBSBWRK411BSBWRK411 Support employee and industrial relations procedures,
BSBWRK510 Manage employee relationsBSBWRK510BSBWRK510 Manage employee relations,
BSBWRT301 Write simple documentsBSBWRT301BSBWRT301 Write simple documents,
BSBWRT401 Write complex documentsBSBWRT401BSBWRT401 Write complex documents,
FNSACC301 Process financial transactions and extract interim reportsFNSACC301FNSACC301 Process financial transactions and extract interim reports,
FNSACC302 Administer subsidiary accounts and ledgersFNSACC302FNSACC302 Administer subsidiary accounts and ledgers,
FNSACC402 Prepare operational budgetsFNSACC402FNSACC402 Prepare operational budgets,
FNSACC403 Make decisions in a legal contextFNSACC403FNSACC403 Make decisions in a legal context,
FNSACC404 Prepare financial statements for non-reporting entitiesFNSACC404FNSACC404 Prepare financial statements for non-reporting entities,
FNSACC406 Set up and operate a computerised accounting systemFNSACC406FNSACC406 Set up and operate a computerised accounting system,
FNSACC501 Provide financial and business performance informationFNSACC501FNSACC501 Provide financial and business performance information,
FNSACC502 Prepare tax documentation for individualsFNSACC502FNSACC502 Prepare tax documentation for individuals,
FNSACC503 Manage budgets and forecastsFNSACC503FNSACC503 Manage budgets and forecasts,
FNSACC504 Prepare financial reports for corporate entitiesFNSACC504FNSACC504 Prepare financial reports for corporate entities,
FNSACC506 Implement and maintain internal control proceduresFNSACC506FNSACC506 Implement and maintain internal control procedures,
FNSACC507 Provide management accounting informationFNSACC507FNSACC507 Provide management accounting information,
FNSBKG401 Develop and implement policies and procedures relevant to bookkeeping activitiesFNSBKG401FNSBKG401 Develop and implement policies and procedures relevant to bookkeeping activities,
FNSBKG403 Establish and maintain an accrual accounting systemFNSBKG403FNSBKG403 Establish and maintain an accrual accounting system,
FNSBKG404 Carry out business activity and instalment activity statement tasksFNSBKG404FNSBKG404 Carry out business activity and instalment activity statement tasks,
FNSBKG405 Establish and maintain a payroll systemFNSBKG405FNSBKG405 Establish and maintain a payroll system,
FNSINC401 Apply principles of professional practice to work in the financial services industryFNSINC401FNSINC401 Apply principles of professional practice to work in the financial services industry,
FNSSAM301 Identify opportunities for cross-selling products and servicesFNSSAM301FNSSAM301 Identify opportunities for cross-selling products and services,
PUAWER001B Identify, prevent and report potential workplace emergency situationsPUAWER001BPUAWER001B Identify, prevent and report potential workplace emergency situations,